6 Replies
Ashley Terwilliger-Pollard

Hi Bill,

This is a support forum, and I apologize for the delay. You're also always welcome to connect with our Support engineers.

It sounds like something may have occurred during your install, so you'll want to follow all the steps outlined here to repair your installation of Presenter.

Leslie McKerchie

Hi Kymberley!

I just popped in to check and I do not see any case submissions for you, assuming you are utilizing the same name as displayed here. If you have a case number, I would be glad to take a look.

Based on the image that you shared here, you are working with Storyline and not Presenter and I was unclear of the issue until I saw your post here and Wendy seems to be assisting you.