Can't create or insert interactions to PowerPoint

Jul 31, 2015

Anne Bradbury
By Anne Bradbury

Hi there,

I've had an issue today with creating or inserting interactions into PowerPoint. I am able to select the Engage interaction option from the Articulate Ribbon, select the format I want and enter a title, but then nothing happens - it simply closes. I then tried to create an interaction independently of PowerPoint, to insert it later, but the interaction wouldn't save.

I tried again on a different presentation (in the past there was an issue with the PPT file and this has sorted it) but the same thing happened. I have run a repair, and when this didn't work I uninstalled and reinstalled Studio 13.

I'm using Studio '13 and PowerPoint 2007.  I was using the software yesterday with no problems.

Any support you can give would be greatly appreciated.

Thanks,

Anne

3 Replies
Christie Pollick
over 8 years ago07/31/15 at 5:35 pm (UTC)

Hi, Anne -- So sorry to hear of the issues you are experiencing, and thanks for mentioning that you have already tried running the repair, as well as uninstalling/reinstalling Studio 13. It's also important to confirm that your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior.

If issues persist, please feel free to share your files here and we will be happy to take a closer look for you. 

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