Can't zip files

Aug 27, 2013

I have a colleague who is having trouble zipping files when she publishes for LMS.  Sometimes the files zip and sometimes the folder opens but there is no zip file in it. This started happening recently and we can't determine the root cause.  Any ideas?

7 Replies
deb creghan

Thanks everyone. I think it's the network drive. Our IT removed access to our C drives so we have to save everything on a network drive now.  This user can zip sometimes, but not others and we have ruled out the file length and special characters. I will ask her about the .zia file.... thanks for that information.

Assuming that it's the network drive... does anyone have any suggestions on how to get the best results if we are limited to this?  I have never had a problem zipping and I am restricted to using my network drive too.  It's frustrating that only some users have problems some of the time...and it's hard to know how to help them.  Many of these people are not tech-savvy.

Dave Neuweiler

Hi Deb, if you can navigate to the network drive using Windows Explorer, try to see if you manually ZIP the published out put there. You probably know how to do that, but in case you don't... select the published files with the output folder by pressing ctrl-A. Right click to open the menu. Select "Send to," then select "Compressed (zipped) folder."

If you get a ZIP file, it's name will reflect the filename of one of the ZIPPED files. Just rename the ZIP file as needed for your LMS team.

I hope that helps!

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