Course not reporting to LMS properly

Jul 05, 2012

I had created a Saw Safety course and it was working just fine, people were taking, passing and completing the course. Now it seems like everyone that takes the test...even if they get the "passing" score as set in the publish won't complete it.

Our LMS uses a Green checkmark for completed, organge for unkown (usually while you are in the course) and a red X for failure. I just tested it and it is making the red X come up after I take the course and pass the test. I don't get it. Why would it stop working right all of a sudden???



3 Replies
Gina Hoekstra

No changes in the course or LMS. I tested it myself and I THINK the issue is this:

if you run through the course 1 time and pass the test, it turns green as it should (I tested that part) and closes it out.

BUT...if you go back though any part of it again or choose to take the test again for whatever reason, it seems to reset the green to red. wierd....

I will read the link. Thanks.

Peter Anderson

Thanks, Gina. I think you mentioned the key point. If you attempt a quiz a second time and the status of the quiz changes from Complete to Incomplete, this issue may be related to how your LMS is interpreting the data sent to it. 

On the second course launch or attempt, the Articulate content will ask the LMS if it needs to go into Review mode. The problem may lie with how the LMS interprets a subsequent launch. If someone relaunches content, does it make sense to reset the status so that they can attempt again? Does it make sense that the score only improves, or does it make sense that the second attempt is ignored? You could argue that all of these make sense. 

Our content explicitly checks to see if the LMS tells the content to launch in Review mode, if the LMS does not tell us to do that, then it is treated as a new attempt. 

If you set up your quiz so that a score can only improve on subsequent attempts, this may resolve the issue you are experiencing. 

1. Open up the Configuration.js file. 
2. Change this: 


To this: 


3. Save the file. 
4. Re-upload your course to the LMS 

By making the change above, this should cause the score to only improve on subsequent attempts. 


If you continue to have issues, you may need to update some code in the lms.js file located in the lms folder of your published course. Look for the following function in the lms.js file: 

function SetStatus(strStatus) 

In that function, you will see the following lines: 

case "incomplete": 

To prevent the course from ever being set to incomplete, simply remove those three lines of text, save the file, and re-upload to your LMS. 

You can actually change the core files here so you don't have to manually change this each time:
Presenter SCORM 1.2
C:\Program Files\Articulate\Presenter\players\template_scorm\ lms

SCORM 2004
C:\Program Files (x86)\Articulate\Presenter\players\template_scorm 2004\lms

SCORM 2004 3rd edition
C:\Program Files (x86)\Articulate\Presenter\players\template_scorm 2004 3rd\lms

C:\Program Files (x86)\Articulate\Presenter\players\template_aicc\l ms

C:\Program Files\Articulate\Articulate Quizmaker\content\lms

C:\Program Files\Articulate\Articulate Engage\content\lms

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