Crashing during import of audio files


I am using Articulate Studio 9, PowerPoint 2010 on a Windows 7 64-bit machine. When I try to import audio files (mp3 or wav) into a PPTX presentation, the progress bar freezes and I have to press CTRL+ALT+Delete. It is happening with most (90%) of my presentations.

Any ideas of what I should check, do would be much appreciated!

Thank you,


6 Replies
Peter Anderson

Hi Michele,

If Articulate Presenter freezes or locks up when attempting to import audio, it may indicate that the Articulate project.log file needs to be regenerated, or it may mean that a third-party media application (such as Corel WinDVD) is causing a conflict with PowerPoint and Articulate Presenter. Take a look at these two troubleshooters, and let me know if you are able to resolve the issue: