Hi, when I try to deactivate I get an error message 'Unable to connect to the activation server. Check your internet connection and try again.' I know the error seems obvious but I am on a company server, and I am connected to the internet. It would seem there is a block somewhere on the software automatically connecting to the internet. Have you had anyone with this problem?
If I just uninstall the software I know I'll then have a problem when I try to use the licence again.
I've tried a number of times on different days. I think it will be to do with company firewall but I just wondered if Articulate had come across this before.
It likely is the firewall, but I don't know that we have a way around it. If you want to reach out to our team they can help with tracking the license numbers and offer other ideas in terms of deactivating.
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I just deactivated successfully a minute ago to move it over to another computer... Maybe try again today?
I've tried a number of times on different days. I think it will be to do with company firewall but I just wondered if Articulate had come across this before.
Hi N,
It likely is the firewall, but I don't know that we have a way around it. If you want to reach out to our team they can help with tracking the license numbers and offer other ideas in terms of deactivating.
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