Engage 13 updated interaction not working

Republishing an older Studio 13 course (originally converted from 9) and updated Engage interactions are just hour-glassing in presentation when published. (They do work when previewing just Engage) It does not matter if I click on Next or on the interaction button, cannot advance to next.

Anyone has any insight as to what may be wrong? Thanks!

12 Replies
Christie Pollick

Hi, Anna -- I see that Daniel is assisting you here, but if issues persist, you may want to share your Presenter Package so we can take a closer look. And there are also a few general troubleshooting steps you may want to try to see if they help:

Please confirm that you are working locally as described here, and also see this information on Unexpected or Erratic Behavior in Articulate Studio '13. If need be, please run through these steps to Repair Articulate Studio '13, as well. 

Christie Pollick

Hi, Anna -- Thank you for your patience. :)

Upon further review of your file and testing the published output in Temphare, it appears that the Engage interactions are functioning as intended from what we can see. Please click on the link below to test your published output, and this article on Publishing and Sharing Articulate Presenter Content may be of some assistance with respects to testing in the intended environment. 

Domestic Violence (output in Tempshare)

Christie Pollick

Hi, Anna -- If you are using Firefox to try to view the published output via the Tempshare link, please see this information on how to install the Flash plugin

And with regards to viewing your published content on your C: Drive, if you view published content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features to fail. To test your content and share it with others, you'll need to upload it to the environment for which it was published.

Please see this information on Publishing and Sharing Articulate Presenter Content. Hope that helps! :)