I have been using Articulate '13 for three years, and today I published a course and it is completely blank! I see a menu, but the screen of each of the 86 slides is blank. No images. No text. What is causing this?
1. Published for Web.
2. Not visible in Chrome -- blank.
3. YES: Visible in Mozilla and IE (blank in IE when first tried however)
4. Not visible in Edge at all
5. Published on my server
6. Not LMS N/A
7. Did not appear on local hard drive, maybe it was a cache issue
I saw the same thing you did. It appears that the HTML5 output isn't working correctly. You were able to see the slides in Firefox and IE11 because you have Flash enabled in those browsers.
I'd like to take a closer look at your original file. Could you send the Articulate Package to our team by clicking here? Thanks!
Are you also using Presenter '13? Do you know if the browsers are showing you Flash or HTML5 output? You can often tell by the end of the URL - presentation.html vs. presentation_html5.html would be Flash vs. HTML5.
If you're using Flash or HTML5, both should work in Chrome as long as you included HTML5 as a part of your publishing settings. If you'd like us to take a look at your files, we'd be happy too.
5 Replies
Uh-oh Daniel! That's never good to see, but I can try and help you sort this out. I have a few questions that will help me narrow this down.
1. Published for Web.
2. Not visible in Chrome -- blank.
3. YES: Visible in Mozilla and IE (blank in IE when first tried however)
4. Not visible in Edge at all
5. Published on my server
6. Not LMS N/A
7. Did not appear on local hard drive, maybe it was a cache issue
Here is link - tell me what browsers work for you.
http://www.workexcel.com/content/temp-balfour-beatty-post-accident-draft/presentation.html
Daniel A. Feerst, MSW, LISW-CP, Publisher
WorkExcel.com
P.O. Box 2006
Mount Pleasant, SC 29465-2006
843-884-3632
843-884-0442 FAX
1-800-626-4327
Flip our catalog online at workexcel.com home page.
Thanks for including the link, Daniel.
I saw the same thing you did. It appears that the HTML5 output isn't working correctly. You were able to see the slides in Firefox and IE11 because you have Flash enabled in those browsers.
I'd like to take a closer look at your original file. Could you send the Articulate Package to our team by clicking here? Thanks!
I am having the same issue. Was there a resolution to this?
Hi Lindsay,
Are you also using Presenter '13? Do you know if the browsers are showing you Flash or HTML5 output? You can often tell by the end of the URL -
presentation.html vs. presentation_html5.html would be Flash vs. HTML5.
If you're using Flash or HTML5, both should work in Chrome as long as you included HTML5 as a part of your publishing settings. If you'd like us to take a look at your files, we'd be happy too.
Follow these steps to create the Articulate Package and then share with our team by clicking here. Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.