I am using Articulate Presenter 9.0. I added audio files to my presentation by importing them. I need to add some additional files. Clicking on Import Audio gives error message... file XXXX.ppta cannot be read because it was created by a newer version of Articulate Presenter.... What do I do now?
Are you still using Presenter 09 or did you upgrade to Presenter 13? If you're using Presenter 09 still, do you know what update you're on? I'd look at ensuring you're on the latest update here. Is it only when using the audio option that you're seeing this - or when you try to insert anything into your project? Are you trying to insert audio from the Powerpoint insert or the Presenter tab/ribbon where you can insert audio?
You may also want to review the notes here about if the file is unable to open entirely.
I loaded Articulate Studio 9 and my license is for Studio 9, but it seems like my associate produced using Articulate Studio 13. Hence, the issue. I’m trying to upgrade to Studio 13 now! Thanks for the speedy response.
Regards,
Kare
Karen Lausier
Engineering/Technology Program Leader
GE Oil and Gas
4424 W. Sam Houston Parkway N.
Houston, Tx 77041
P: 713-395-9908
C: 203-556-7185
That will definitely do it - they're not backwards compatible. You can read more about that here. Also just as an FYI that responding via email includes your signature here so if you'd like you can edit the post to remove that information.
3 Replies
Hi Karen,
Are you still using Presenter 09 or did you upgrade to Presenter 13? If you're using Presenter 09 still, do you know what update you're on? I'd look at ensuring you're on the latest update here. Is it only when using the audio option that you're seeing this - or when you try to insert anything into your project? Are you trying to insert audio from the Powerpoint insert or the Presenter tab/ribbon where you can insert audio?
You may also want to review the notes here about if the file is unable to open entirely.
Hi Reply:
I loaded Articulate Studio 9 and my license is for Studio 9, but it seems like my associate produced using Articulate Studio 13. Hence, the issue. I’m trying to upgrade to Studio 13 now! Thanks for the speedy response.
Regards,
Kare
Karen Lausier
Engineering/Technology Program Leader
GE Oil and Gas
4424 W. Sam Houston Parkway N.
Houston, Tx 77041
P: 713-395-9908
C: 203-556-7185
Hi Karen,
That will definitely do it - they're not backwards compatible. You can read more about that here. Also just as an FYI that responding via email includes your signature here so if you'd like you can edit the post to remove that information.
This discussion is closed. You can start a new discussion or contact Articulate Support.