Just used Articulate last week and earlier today. When we opened a new PowerPoint to record audio and animation we received the attached error message. Can someone please help? We have a deadline and our IT team is not helping.
Sorry to hear you've run into this! Hopefully we can get you up and running again before your deadline. Unfortunately I'm not able to open the picture you attached. Would you be able to include it in your reply to this thread by clicking the Insert an Image icon in the reply window?
You may also want to contact our Support Engineers for further assistance with this. They're available 24/7, and they have lots of experience troubleshooting error messages like yours. You can reach out to them directly right here!
1 Reply
Hi there Marie!
Sorry to hear you've run into this! Hopefully we can get you up and running again before your deadline. Unfortunately I'm not able to open the picture you attached. Would you be able to include it in your reply to this thread by clicking the Insert an Image icon in the reply window?
You may also want to contact our Support Engineers for further assistance with this. They're available 24/7, and they have lots of experience troubleshooting error messages like yours. You can reach out to them directly right here!
This discussion is closed. You can start a new discussion or contact Articulate Support.