Failed to publish

Mar 23, 2021

I am attempting to build a preview sample of a nine-module program.  Each of the nine have been successfully published and are available as a course in Rise.  Of course each was published by Articulate.

When I combined a few slide from each of the sections it fails to publish.  I know sending in the error report may not help but I did cut and paste the error information.

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="" xmlns:xsd="">
<FirstName />
<LastName />
<Message>The method or operation is not implemented.</Message>
<StackTrace> at Articulate.Presenter.Model.PowerPoint.ObjectModel.Group.Ungroup()
at Articulate.Presenter.Model.PowerPoint.ObjectModel.Shape.fn()
at Articulate.Presenter.Model.PowerPoint.ObjectModel.Shape.Duplicate()
at am6.g()
at A_0, bwVectorShape A_1, bwVectorData A_2)
at av0.b8(IPlayerService A_0, bwVectorShape A_1)
at A_0, bwSlideBase A_1)
at av0.GetStageObject(IPlayerService service, bwSlideBase slide)
at Articulate.Player.PlayerContentPublisher.a(IEnumerable`1 A_0, bwSlideBase A_1)
at Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)
at Articulate.Player.PlayerContentPublisher.CreateBridgewaterSlide(PlayerWriterSettings settings, IPlayerSlide slide, bwISlideContainer sceneobj)
at Articulate.Player.PlayerContentPublisher.CreateContentScenes(PlayerWriterSettings settings, IPlayerContentProvider contentProvider)
at Articulate.Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider, Nullable`1 merged)
at Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at Articulate.Design.Publish.TargetContext.PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at Articulate.ComponentModel.STABackgroundWorker.a(Object A_0)</StackTrace>


Any thoughts will be helpful.





3 Replies
Lauren Connelly

Hello Robert!

Thank you so much for sharing your project! Our Support Engineers are best suited for investigating error messages, so I've started a case on your behalf with their team. You should've received an email confirmation which included the case number.

You should hear from our team shortly via email. They'll continue troubleshooting in your support case.

Leslie McKerchie

Hello Jørn,

Yes. Jan, one of our support engineers, was able to identify the culprit in Robert's file. The issue was specific to a couple of images in his file, so there is no general solution to share with you here.

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.