Publishing problems

May 23, 2021

I get this message when I try to Publish my Presenter 360 PP.

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="" xmlns:xsd="">
<FirstName />
<LastName />
<EmailAddress></EmailAddress>"Changed by me"
<UserId>auth0|xxxxxxxxxxxxxxe</UserId>"Changed by me"
<MachineName>XXO3-L0072</MachineName>"Changed by me"
<HardwareId>xxxxx-NExxV-xxCD0-xxx13-xxxUA</HardwareId>Changed by me"
<Message>Unable to cast object of type 'av2' to type 'aus'.</Message>
<StackTrace> at A_0, IEnumerable`1 A_1, TrackingData A_2)
at A_0, LmsData A_1)
at am9.cs(IPlayerService A_0)
at am9.GetScoringObject(IPlayerService service)
at Articulate.Player.PlayerContentPublisher.CreateContentScoring(IPlayerContentProvider contentProvider)
at Articulate.Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider, Nullable`1 merged)
at Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at Articulate.Design.Publish.TargetContext.PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at Articulate.ComponentModel.STABackgroundWorker.a(Object A_0)</StackTrace>


Why do I get this Error and how can I fix it. I was able to publish earlier before I added quizzes, edited the menu and added some additional text.


3 Replies
Lauren Connelly

Hi Jørn!

This error indicates that the content is not locally saved, or it could be that you have it saved on a local OneDrive folder on your hard drive, but it's syncing up to the cloud (e.g., OneDrive network). Here's an article about this issue and how to fix it:

Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Studio projects. Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes. See this article for more information and tips:

Jørn Olsen


After using elimination method I found that the issue were the Replay 360
video which was not working. The publish function worked before I added
quiz and Replay video, meaning it had to be either quizzes or Replay video.
After deleting the slide and then create it again it worked.


*Jørn Olsen*
Renewables, Offshore cranes, Davit & Winches
Global Services Division

*TTS Marine AS*
Mustadbakken 3 Knarrevik 5355 NOR

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