.flv files not playing on network

Hi Gideon. Flash content is not supported on a network drive. To view a presentation you should upload your files to a web server and view it from a valid HTTP address.

Hi Justin, I have the presentation uploaded o a web server the and embedded Flash videos are not playing. What should be my next step for solving this?

Hey Melissa,

When this happened to me, the problem was that the name of the movie had spaces in it.

• File Name
• You should follow sound web naming conventions when naming your Flash movie files. Avoid the following:
  • Spaces
  • Periods
  • Any character that is not a letter, number, dash or underscore You should not use special characters or accents when naming your Flash movie files.

Here is the link to the specs for Flash movie best practices.

http://www.articulate.com/support/presenter09/kb/?p=76

Also, make sure the web server is set up to stream the flv files by having the FLV MIME type activated on the server.

My .FLV files follow the aboverequirements in terms of file name and other presentations with videos in them are working on the server.

Hi Melissa,

Do you have a link to the presentation online that we can test?

Unfortunately, it's a condifential internal company presentation. :(

I received an email from someone who said they're unable to view the embedded .flv files in our presentations. I sent them a link to 2 webpages that included .flvs (on the same server as the presentation in question) and they were able to view those fine, but when the .flv is embedded on a slide, it doesn't load.

Others have been able to view everything just fine. 

Any ideas would be appreciated. 

Hi Kevin. I would ask them to upgrade their version of Flash player. If that doesn't work, find out a little more about their environment like their OS and web browser they are using.

Hello there I too am having issues with a course published in presenter.

Actually two courses.

The first one has 3 videos (flv files - of which two of the videos are the same one) when I load them as flash video and then preview them they are working just fine (and for the record worked before on our LMS) the only updated I made was to add an finish button  and an exit button - nothing else was touched. So the two files that are the same will play in preview, they will play in the published filed, the problem I am having is when I publish to the LMS - and as I stated before it previously worked.

The second course I am having an issue with has a combination of swf and flv files and again this was previously published all I did was again add an exit and finish button - now when I published this file to the LMS I get an error Message that states Bad Command - I have searched the forums and don't see that there anywhere. I can view everything just fine in preview and published file - but whatever has been uploaded to the LMS now gets this error message.

Thanks

Wendy

Sorry for the trouble, Wendy. 

Are you able to package the projects and send them to us so we can test them on our end? First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload.

Thanks, Wendy!