While publishing large project with lots of images and audio, at 50 of 50 instance, I get the error stating "Something Went Wrong". This also happens while previewing the slide. I have used my local C: to store and publish all the package and used shortest path to store the published package. The publish quality is also set to standard. I have gone through the various forum discussions and implemented all the points but I sill get the same error. I tried this on different computers as well. The error report and error log is attached. Note: It is not possible to share the project. This is very urgent as some customer deliverables are pending.
I'm so sorry this has been slowing you down- I can tell you've been doing a lot of troubleshooting here and I appreciate all the details you've given.
I saw that you reached out to our Support Engineers in a case. That was the perfect move! One of our engineers will be reaching out to you soon to investigate this further one-on-one.
I know you mentioned not being able to share the file, but I wanted to let you know that our Support Engineers can sign an NDA if you do choose to share your file in the case.
I'll be keeping an eye on your case as well as I'm curious to the cause here.
Hello there, Tong. I'm sorry you're getting stuck on this screen – we can help!
First, let's see if a quick Studio 360 repair helps. Could you start with these steps and let me know what happens when you try to republish? I'll be right here!
3 Replies
Hey Padmakar!
I'm so sorry this has been slowing you down- I can tell you've been doing a lot of troubleshooting here and I appreciate all the details you've given.
I saw that you reached out to our Support Engineers in a case. That was the perfect move! One of our engineers will be reaching out to you soon to investigate this further one-on-one.
I know you mentioned not being able to share the file, but I wanted to let you know that our Support Engineers can sign an NDA if you do choose to share your file in the case.
I'll be keeping an eye on your case as well as I'm curious to the cause here.
Have you got the problem resolved? I got the same error message during my PPT publication. See error message attached. What went wrong?
Thanks in advance!
Hello there, Tong. I'm sorry you're getting stuck on this screen – we can help!
First, let's see if a quick Studio 360 repair helps. Could you start with these steps and let me know what happens when you try to republish? I'll be right here!
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