Hyperlinks Not Working

Since you are publishing for LMS, make sure you are testing your hyperlinks in the LMS as noted here:

http://www.articulate.com/support/presenter09/kb/?p=907

If you don't want to test them in your LMS, I would recommend publishing for CD to view on your local drive.

Hi Justin,

I also checked the file in my LMS.  The links are not working there as well.   I created another file and followed the method that Dave specified in the following link. 

https://player.vimeo.com/video/204870419

The hyperlinks are not working. 

Please help.

Thanks,

Payal

You need to upload the content to your LMS and log in as if you were a user to get the links to work. I just tested it out and they worked fine for me:

http://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=b074c282-95b4-4788-8c5f-7547ba996fbb&email=jwilcox%40articulate.com

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Hi Justin,

Thanks so much for taking the pains to resolve this issue.  Actually, after your first reply, I tried logging in as a user to see if the file works in my LMS (Moodle) and for me it did not work.  I in fact tried your link as well and could not get it to work.  The links on the  bottom right hand side work but the the buttons on the left hand menu (OFS, ISWAT, Summary, Might be True) do not work.

For you, are the left hand menu links working?

So here is a little experiment I did.  I created 4 kinds of the buttons:  (The published output and the raw files are attached in this post)

1:  Beveled Text Box

2:  Beveled Text Box Converted into Image

3:  Slightly Formatted Text Box - Fill and some minor formatting

4:  Bare Minimum Text Box - Just a border on the text box

I found that the links worked fine only for 2 and 4.  That is if I have an image, the links work well.  Or if I just have a text box with no fancy formatting. 

This was a revelation for me since till date, I used to convert the powerpoint objects into images as a convenience for switching out the images later...But I did not realize that there is a limitation of hyperlinks.  So based on this experiment, I will from now on assign hyperlinks only to images and not to heavily formatted powerpoint objects.  Not knowing much about the coding behind powerpoint, I can only guess that may be there are only a certain number of attributes that complex shapes can handle when being converted from powerpoint to flash and hyperlinks get in the bottom of that list.  So when we have a highly complex shape with numerous attributes like fill color, shadow, bevel, etc. those get applied first and in the process hyperlinks do not get applied.....But again, I might be completely off base here....

Have what I discovered something that is known as a matter of fact and I just did not know about it and had to learn it the hard way...Or did I come across something that is worthwhile to be shared with the community? Just wondering!!!

I would love to hear what the experts have to say about this.  I must admit that I have been really frustrated about this whole hyperlinking thing, but now that I know how I have to proceed, I feel happy about it...IMAGES it is...And frankly speaking, I never used to understand why Tom, Dave, and Jeanette used to convert powerpoint objects into images...But I nevertheless followed this as a best practice at least some of the complex shapes...But I now I have one more good reason to Convert Complex PPT Shapes into IMAGES...

Thanks,

Payal

Aha! Yes, hyperlinks don't work on formatted objects or at least not very well. An image is one way to do it. Some folks just put a transparent box over an object and hyperlink with that. Anyway, glad you figured it out!

I used the transparent box trick and its not working. It ignores them. What should I try next?

Hi Denise,

Can you try recreating the slide from scratch to see if that resolves the issue?

I have recreated it twice. Once I knew the transparent box trick, I started from scratch..added my images. Added a semi transparent box to hyperlink.  published. That worked. Then I made them fully transparent and now they dont.  Sorry if I sound short, Im just a bit frustrated.

Interestingly, if I make the box semi-transparent, it works. If its 100% transparent it does not....ideas?

Is the transparent box grouped with other shapes?