Import audio window won't display correctly

Sep 13, 2012

Arggghhh! I am trying to wrap up a project by uploading my voiceover wav files into presenter, but have hit a roadblock. Here's what happened. i tried to import a wav file using Presenter's Import Audio option. The window opened and displayed correctly. I uploaded my wav. Unfortunately, it wasn't processed correctly and all I got was static. I went back to my audio program (Sonar) and changed the processing settings to accommodate Articulate. This time, when I opened the Import Audio window, it did not display correctly. you can only see the buttons. I was able to select the Browse button and uploaded my file, which played fine this time around, but since I can't see any slides listed in the window, I can't upload any audio to any slide except the first one. what's going on. I tried the renaming the project file, made sure the ribbon was enabled. closed and restarted the file and the program. Nothing. I need a solution super fast! Hope someone out there can help. Thanks in advance.

1 Reply
Peter Anderson

Hey Jaimie!

Really sorry for the issue you've run into. Have you tried the steps here yet? If so, with no luck, it sounds like your best move at this point would be to contact our support team. They'll be happy to work with you to get this resolved as soon as possible. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

 

Upload the resulting zip file from your computer to our server using this upload form: 

 

Articulate Support - Upload Your Files for Review 

 

Thanks!

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