Incompatible PPT? I checked, and I don't think so.

I installed Studio '13, but when I double click on the desktop icon to activate I'm told that I don't have a compatible PowerPoint install.  I did the check, and I'm running PPT 2013, 32-bit.  As far as I can tell, that's exactly what I'm supposed to have.  Isn't it?  The ribbon is showing up in PowerPoint, but none of the buttons work.

Not sure if this is related, but I also tried to launch through Quizmaker and activate there.  I put in my serial number, but the activate button is grayed out.

So, I'm pretty much at a total loss as to what's going wrong or how to start using this software.  If this is covered somewhere else on here, I couldn't find it.  If I'm missing something obvious, apologies for my density.  Thanks for any help!

--Ben

16 Replies
Evan Shaffer

Hi Leslie.  I'm afraid that didn't make any difference.  I followed the directions, ran the installer as an administrator, and rebooted.  It's still behaving exactly as above.

I'm desperately hoping we can get it resolved.  My employee can't get it to work on his machine either for completely different reasons.  I know he submitted the problem and there's a pool of people experiencing it; no resolution yet.  I'd really like to find an environment where I can run the updated software and get the SCORM to work.  I've been using Articulate for years, but we just dropped some decent cash for the upgrade and this is incredibly frustrating since our LMS depends on Articulate-developed content.  Right now, I'm a Director of Training who can't produce any training, and haven't been able to for a couple weeks.  I'm out of computers I can try it on.  Any additional help you can offer would be tremendously appreciated.  Thank you so much for your time.

--Ben

Evan Shaffer

Working locally, yes, both of us.  My coworker is experiencing an error publishing when he includes a SCORM quiz slide at the end.  I haven't seen it myself (we both work remotely from our home offices), but he said it was a nondescript error with no useful information.  He can publish to a simple web format without a problem, but once he switches to SCORM export, it errors out once it hits that quiz slide in the export process.  His name is Drew Donnellan.  I think he posted the problem here on the forums, though maybe he called support?  Not sure.  That is my best understanding of the problem.

I'll try out the add-in idea and let you know.  Thank you!

--Ben 

Evan Shaffer

There were Articulate add-in items disabled, so I re-enabled them according to the directions.  When I did that, PowerPoint started crashing every time I opened it.  When I reopened PPT after the crash, I get a dialog box telling me there is a problem with the Articulate Add-in and asking if I want to disable it.  Could my install of Office be corrupted?  Everything works fine apart from this, so that doesn't seem likely to me, but maybe?  I'm attaching a picture of my About screen from PPT.  Do you see any red flags in my version, or anything else I'm not thinking of?  Sorry to take so much of your time, and I'm very appreciative for your help.

Leslie McKerchie

Hi Ben! Thanks for that information, and I was able to find the post that your co-worker made as well.

It does sound like something is going on with the install, and here is our more detailed resolution:

Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Studio '13.

Evan Shaffer

Hey Leslie,

I went through every step recommended including the .Net and Flash checks, and nothing has changed after hours of messing with installations.  I still can't register, and everything in PowerPoint is clickable but inactive.  Is there anything else we can try?  Thanks for any help.  Sorry to be such a difficult case!  Sounds like Drew and I are quite a pair!

--Ben

Leslie McKerchie

Hi Ben!

I haven't heard back from Drew on his issue, so I don't have any update from that front either.

Did you do the Office uninstall/re-install as well? I know that it was included in the documentation that I sent you and you mentioned you thought your install might be corrupt.

Drew did not work with support, and if you'd feel better about reaching out to them for further assistance, you are welcome to do so here.