Incompatible PPT? I checked, and I don't think so.

Hi Ben!

Sounds like you may just need to conduct a repair of your software.

If you are unable to activate though, be sure to check out this article.

Thank you, Leslie!  I'll give it a try and let you know.

Sounds great Ben!

Hi Leslie.  I'm afraid that didn't make any difference.  I followed the directions, ran the installer as an administrator, and rebooted.  It's still behaving exactly as above.

I'm desperately hoping we can get it resolved.  My employee can't get it to work on his machine either for completely different reasons.  I know he submitted the problem and there's a pool of people experiencing it; no resolution yet.  I'd really like to find an environment where I can run the updated software and get the SCORM to work.  I've been using Articulate for years, but we just dropped some decent cash for the upgrade and this is incredibly frustrating since our LMS depends on Articulate-developed content.  Right now, I'm a Director of Training who can't produce any training, and haven't been able to for a couple weeks.  I'm out of computers I can try it on.  Any additional help you can offer would be tremendously appreciated.  Thank you so much for your time.

--Ben

Hi Ben!

I would advise that you check out this article as well to see if it's a simple add-in issue that you are experiencing.

What is your co-workers install issue? Just curious.

Everyone is working locally off of their hard drive and not a network, correct?

Working locally, yes, both of us.  My coworker is experiencing an error publishing when he includes a SCORM quiz slide at the end.  I haven't seen it myself (we both work remotely from our home offices), but he said it was a nondescript error with no useful information.  He can publish to a simple web format without a problem, but once he switches to SCORM export, it errors out once it hits that quiz slide in the export process.  His name is Drew Donnellan.  I think he posted the problem here on the forums, though maybe he called support?  Not sure.  That is my best understanding of the problem.

I'll try out the add-in idea and let you know.  Thank you!

--Ben 

There were Articulate add-in items disabled, so I re-enabled them according to the directions.  When I did that, PowerPoint started crashing every time I opened it.  When I reopened PPT after the crash, I get a dialog box telling me there is a problem with the Articulate Add-in and asking if I want to disable it.  Could my install of Office be corrupted?  Everything works fine apart from this, so that doesn't seem likely to me, but maybe?  I'm attaching a picture of my About screen from PPT.  Do you see any red flags in my version, or anything else I'm not thinking of?  Sorry to take so much of your time, and I'm very appreciative for your help.

Hi Ben! Thanks for that information, and I was able to find the post that your co-worker made as well.

It does sound like something is going on with the install, and here is our more detailed resolution:

Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Studio '13.

Thanks, Leslie.  I'll give that a shot, though my company is having it's corporate retreat this week and that sounds like an involved process.  It will probably be next week before I will have time to let you know.

--Ben

Sounds great Ben, thanks for the update.

Hey Leslie,

I went through every step recommended including the .Net and Flash checks, and nothing has changed after hours of messing with installations.  I still can't register, and everything in PowerPoint is clickable but inactive.  Is there anything else we can try?  Thanks for any help.  Sorry to be such a difficult case!  Sounds like Drew and I are quite a pair!

--Ben

Hi Ben!

I haven't heard back from Drew on his issue, so I don't have any update from that front either.

Did you do the Office uninstall/re-install as well? I know that it was included in the documentation that I sent you and you mentioned you thought your install might be corrupt.

Drew did not work with support, and if you'd feel better about reaching out to them for further assistance, you are welcome to do so here.

Yes, I did the full uninstall/reinstall of office.  Ran the .bat file and everything.  It's the strangest thing.  Do you have other suggestions before I go that route, or is Support my best bet now?  Really appreciate the help, Leslie.

I think so Ben, forum options seem exhausted.

Will do!  Thanks for all of the time you spent with me, Leslie.  Very appreciated!

No problem Ben! I'll be happy to follow along with your support case as well. Just let me know your case number when you get that submitted.