Insert video getting active x error - Studio 13, ppt office 13

Hi,
Thanks for replying, yes that information was my starting point as that is the exact error I am getting.
I did all the steps listed.

I have tried again this morning after repairing office, reinstalling studio, new ppt and new video (wmv this time) and same error.

Regards
Sam

Sent from my iPhone

Hi, Samantha -- Many thanks for your response and sorry to hear that issues persist! Would it be possible for you to share your file here so that I am able to see if I can reproduce the error on my end? Please click on the grey ADD ATTACHMENT button in the bottom left of the reply box over here in the thread, and you can then upload from there.

If privacy is a concern, here is the form you'll need to submit your file for confidential review offline. :)

Thanks, I have a new blank ppt and can embed a movie into it (attached) then can't insert the same movie in the articulate tab. Will send the ppt and the movie so you can try and see what you think.

Many thanks for taking a look

Hi Samantha!

I had no issue adding your mp4 to your course. I would advise a repair of your software since it sounds like your Articulate Tab may not be working properly.

Hi, Samantha -- I just wanted to stop back in to note, as Leslie had reported, I also did not experience any issues with adding an MP4 to the course. Please check out the sample file she provided and let us know if you still need additional assistance. 

Christie,

Thanks for the follow up. I downloaded Leslies package (thanks Leslie) and it works ok on my machine (I can preview it), however if I try to edit it (right click on video and go to object>edit it gives me an error saying can't create active X controls.

Today I removed studio completely from my machine, repaired office, rebooted and reinstalled studio from scratch, checked ppt active X settings. Same error.

Bizarrely I can create an engage interaction and add video there, but not directly into my ppt slides. If you have any more suggestions or can check with any developers on anywhere else active X things get referenced, I would be really grateful.

Same problem here. Anyone knows a solution in the meantime?

I have PPT 2010 and Studio 13 on Windows 7.

Hello Bram and welcome to E-Learning Heroes :)

Looks like we were not able to recreate Samantha's issue here. I do not see where she reached out to our team for further assistance here and this thread is a bit dated. 

Have you tried to repair your software as well?

Would you be able to share your Articulate Package for us to take a look as well as the mp4?

Same problem here. I am using a fresh install of Studio 13 update 9 on latest Windows 10 with latest PowerPoint Office 365.

When trying to import the video, it shows up just fine in the preview window where you can set the options, it even plays there, but when I press OK in that window I just get that notorious...

"The selected video could not be inserted into the presentation. Please ensure your Office ActiveX settings are compatible with Articulate Presenter. Learn more about Office ActiveX settings"

...error message. I have followed the recommendations on your page, I have even selected "Enable all controls" and also unticked the "Safe Mode" checkbox.

Strange that this hasn't been solved in so long time...

Hi All, I am desperately trying to fix the same problem since last Friday. Very frustrating and time consuming. Articulate normally works without a hick up. Did all Articulates recommendations to no avail. Please help as usual happens at a critical time. Kind regards Mark

I’m having the same issue and I have added many videos via the Articule tab in the past.  This is a major issue that needs attention please. 

Have you found a solution or work-around?

Have you found a solution?

Have you found a solution or work-around?

No still in the dark

Hello Stefan and welcome to E-Learning Heroes :)

Sounds like you are running into an issue we've recently identified:

Inserting video files in Presenter '13 (when using Microsoft Office 2016/365) results in the ActiveX error 

We have this logged as a possible bug. Our team is looking into next steps, and you are in the right place for updates.

If anyone is using a different version of Microsoft Office, please let us know!

Hi Mark,

Sorry to hear that you're running into this issue as well.

I shared some additional information above and I see that Katie reached out to help you here as well.

Hey Chris,

Sorry that you're running into this as well. As I mentioned above, it's an issue that our team is looking into specific to inserting video files when using either Office 2016 or Office 365. Does that sound like what you are experiencing too?

Any news??????
Starting to get irritating as no one keeps us updated. I have training to carry out and this goes no where

I couldn’t wait for a solution so I purchased Articulate 360 and it’s working great. However, I do not like the fact that I had to purchase new software.

Best,

Chris Lognion
MediaPost

Hi Mark,

I apologize. I responded to your support case as our support engineer needed some additional information from you, but I'm not sure that this reached you and I've CC'd an additional e-mail address.

To add, we've just documented a workaround for inserting videos into Presenter '13 with Office 365 / PowerPoint 2016.  These steps will resolve that error while we're working on a fix for Presenter.

Chris, we never want you to feel like you have to pay for a fix.  Can you try those steps in the article and let me know if that helps?  We're happy you can use Articulate 360, as long as it doesn't feel forced.  

Is there any indication as to when this fix will be available.  We have some tight deadlines for a number of training modules for our client incorporating MP4 videos and cannot get past this issue with Microsoft 365.  We are a small two person business and cannot yet afford the luxury of Articulate 360.  Help us out please Articulate!