As ever, all ok on a PC but presentations running on the iPad/Safari (IOS9 and latest Articulate update) suffer from the Audio for each slide not being heard until the first image on the slide is displayed. This happens on all slide but sometimes more noticeable than others when the image is large. If I use the slider to start the slide again, all works fine.
Hi, Graham -- So sorry to hear you are having difficulties with this! I'd like to do some testing for you on my iPad, so you are welcome to share your file and I will let you know what I experience.
Excellent, Graham! Thank you for sharing your case numbers in with our Support Staff, and I would be happy to test as well, and let you know what I find. I'll be in touch shortly! :)
Hi, Graham -- I appear to be running into difficulties using Tempshare to publish/test your files on my iPad, but I see that you are in our Support Engineer Rowie's very capable hands, so I will continue to follow along with the progress being made on your case. Thanks so much!
Hi, Graham -- Glad to hear from you! I am going to check to see if I am able to test the files you had provided in your Support ticket previously once more in Tempshare (in case there was a technical difficulty last week where it hung up at 99% and never finished processing, as was the case for me). I will let you know what I can as soon as possible. :)
Hi, Graham -- Thanks again for your patience. Unfortunately, I continue to experience issues related to testing your files on my iPad, however, it appears as though our Customer Support Engineer has responded to your most recent email today, and it looks like a feature request has been submitted on your behalf.
7 Replies
Hi, Graham -- So sorry to hear you are having difficulties with this! I'd like to do some testing for you on my iPad, so you are welcome to share your file and I will let you know what I experience.
Hi Christie
Thanks for the note, check out cases #00676969 and #00676374
I have provided packages and really appreciate your offer to test on the iPad.
Cheers, Graham
Excellent, Graham! Thank you for sharing your case numbers in with our Support Staff, and I would be happy to test as well, and let you know what I find. I'll be in touch shortly! :)
Hi, Graham -- I appear to be running into difficulties using Tempshare to publish/test your files on my iPad, but I see that you are in our Support Engineer Rowie's very capable hands, so I will continue to follow along with the progress being made on your case. Thanks so much!
Would you like access to out LIVE system to see for yourself?
Hi, Graham -- Glad to hear from you! I am going to check to see if I am able to test the files you had provided in your Support ticket previously once more in Tempshare (in case there was a technical difficulty last week where it hung up at 99% and never finished processing, as was the case for me). I will let you know what I can as soon as possible. :)
Hi, Graham -- Thanks again for your patience. Unfortunately, I continue to experience issues related to testing your files on my iPad, however, it appears as though our Customer Support Engineer has responded to your most recent email today, and it looks like a feature request has been submitted on your behalf.
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