Ipad : Video working on HTML 5 but not in articulate dedicated App Feb 17, 2015 By Simon MIGNOL Hi Guys, I'm having a problem with Articulate dedicated App. Under ipad IOS 7 or IOS 8 i've got sound but no images in the up-left corner of the app. However, it works well when i watch the project online in HTML 5 under safari or chrome on the ipad http://www.agm-multimedia.com/client_telechargement/CEN_27_01_15/presentation_html5.html I really need the App version because it's the only way to watch the project without internet connection.The videos are in MP4 format, but as i say it works fine with the browser version. Any Idea ? Thanks in advance Simon
Emily Ruby 9 years ago02/17/15 at 7:13 pm (UTC) Hello Simon, Can you attach the .story file so we can test the App publish?
Simon MIGNOL Author 9 years ago02/18/15 at 8:38 am (UTC) Hi, Where could i find this file ? The project have been done under Articulate Studio (Presenter) , not under storyline.I found these files that contains "story" expression for the project data.js player.css player_compiled.js
Emily Ruby 9 years ago02/18/15 at 2:03 pm (UTC) My apologies Simon, You would need to follow the instructions found here to upload the files.
Simon MIGNOL Author 9 years ago02/18/15 at 3:21 pm (UTC) Ok Emily. I follow the procedure, and here is the package. Simon CEN_Cas_clinique2_Selle_V3_26012015_package.zip
Michael Hinze 9 years ago02/18/15 at 3:29 pm (UTC) For what it's worth it works fine in the Mobile Player App on iOS v5, so this must be an issue with newer iOS versions.
Simon MIGNOL Author 9 years ago02/18/15 at 3:42 pm (UTC) Michael,IOS 6 have been released in june 2012.If you're wright the mobile App works correctly for only 3,3 % of Ipad users ! http://david-smith.org/iosversionstats/
Emily Ruby 9 years ago02/18/15 at 3:45 pm (UTC) Hi Simon, I was unable to view your video in iOS 8. I will be doing a little testing and will share back here when I can.
Michael Hinze Simon MIGNOL 9 years ago02/18/15 at 3:49 pm (UTC) Simon MIGNOL Michael,IOS 6 have been released in june 2012.If you're wright the mobile App works correctly for only 3,3 % of Ipad users ! http://david-smith.org/iosversionstats/ I understand, just trying to help troubleshooting :-) But it's good to know I'm one of the 3.3%. Maybe it is time for a new tablet!
Simon MIGNOL Author 9 years ago02/18/15 at 3:50 pm (UTC) héhé Michael ;) Thanks for your help.Emily : ok let me know
Emily Ruby 9 years ago02/18/15 at 4:24 pm (UTC) Simon, I was able to re create this on a new file as well. I will be sharing this with our QA team for review.
Simon MIGNOL Author 9 years ago03/09/15 at 2:33 pm (UTC) Hi Emily, I would like to know if you had an answer from your team for my problem ? Thank you. Simon
Emily Ruby 9 years ago03/09/15 at 2:51 pm (UTC) Hello Simon! The issue is still in the hands of our QA team. When there are any updates, I will share them here.
12 Replies
Hello Simon,
Can you attach the .story file so we can test the App publish?
Hi,
Where could i find this file ?
The project have been done under Articulate Studio (Presenter) , not under storyline.
I found these files that contains "story" expression for the project
My apologies Simon,
You would need to follow the instructions found here to upload the files.
Ok Emily.
I follow the procedure, and here is the package.
Simon
For what it's worth it works fine in the Mobile Player App on iOS v5, so this must be an issue with newer iOS versions.
Michael,
IOS 6 have been released in june 2012.
If you're wright the mobile App works correctly for only 3,3 % of Ipad users !
http://david-smith.org/iosversionstats/
Hi Simon,
I was unable to view your video in iOS 8. I will be doing a little testing and will share back here when I can.
I understand, just trying to help troubleshooting :-) But it's good to know I'm one of the 3.3%. Maybe it is time for a new tablet!
héhé Michael ;) Thanks for your help.
Emily : ok let me know
Simon,
I was able to re create this on a new file as well. I will be sharing this with our QA team for review.
Hi Emily,
I would like to know if you had an answer from your team for my problem ?
Thank you.
Simon
Hello Simon!
The issue is still in the hands of our QA team. When there are any updates, I will share them here.
This discussion is closed. You can start a new discussion or contact Articulate Support.