Hi, we have an issue with a course. It has four chapters. If you are in the 3.2 and leave the course, when you resume it the course starts always in the 3.1 chapter. We don´t know if it´s related to the LMS or to the Scorm. Please, see the attached file. I´d thank any help.
I took a look at the file you sent, and it was only a screenshot of the one page - so I'm not able to see how you have it set up. This article lays out how Presenter sends "resume data" may help you in determining if it's your LMS. Here are directions for how to set up the "resume" feature with the Presenter player templates.
Hi Ashley, this project was made by an external consultant and she´s on holidays now, so I can´t get the original files (ppt, engage...). I can give you the zip file from the LMS and the suspend data information. I wonder if it happens because of the number of levels of the outline tab. I hope you can find something that help us to solve this issue.
Thanks for sending these along - I don't see anything in the published output that would let me know what your settings are and reviewing the LMS data is not something we'd support. If you can get the the original files than I can take a look at your settings there and ensure they're properly set up to transmit to your LMS. Once you're ready to send the original files you can submit a Support case and you'll need to package your Presenter files using these directions. Let us know if you need anything else.
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Hi Maijo,
I took a look at the file you sent, and it was only a screenshot of the one page - so I'm not able to see how you have it set up. This article lays out how Presenter sends "resume data" may help you in determining if it's your LMS. Here are directions for how to set up the "resume" feature with the Presenter player templates.
If you need anything else please let us know.
Hi Ashley, this project was made by an external consultant and she´s on holidays now, so I can´t get the original files (ppt, engage...). I can give you the zip file from the LMS and the suspend data information. I wonder if it happens because of the number of levels of the outline tab. I hope you can find something that help us to solve this issue.
Thank you very much.
Download link (valid until August 23, 2013) :
https://filexchange.carrefour.com/FileExchange/downloads?token=0302138A-F207-4185-896F-D3A1D928A801
Download link (valid until August 23, 2013) :
https://filexchange.carrefour.com/FileExchange/downloads?token=45035977-5FA8-43E9-BB38-CED4C9A79F29
Hi Maijo,
Thanks for sending these along - I don't see anything in the published output that would let me know what your settings are and reviewing the LMS data is not something we'd support. If you can get the the original files than I can take a look at your settings there and ensure they're properly set up to transmit to your LMS. Once you're ready to send the original files you can submit a Support case and you'll need to package your Presenter files using these directions. Let us know if you need anything else.
Normally that behaviour happens when the resume data is overloaded. Articulate do have a KB article on how to reduce the data sent to the LMS
Thank you very much, I´ll have a look to that article. Bye!
Hi Maijo,
I think this is the article that Phil is referring to. Let us know if that helps.
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