Issues with Attachments in published versions

I am having issues with the Attachments feature in Presenter 09. I have used this feature successfully in the past. In one case, I updated the attachment in a project. The learner is now unable to view the attachment. In another case, this is a new project with an attachment. The learner is unable to view this attachment as well. I have tried all of the suggestions previously posted with no luck. I have also reinstalled Presenter hoping that would solve the issue. No luck.

Any other suggestions?

1 Reply
Peter Anderson

Hey Karen!

It sounds like you may have already seen it, but here are the most common reasons and solutions for attachments not opening in Studio. If nothing in the article seems to be doing the trick, we'd be happy to take a closer look. 

First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload. Thanks!