Issues with SCORM 2004 (both with launch and completion recording)
I republished a module recently for a client who has a unit overseas. They used to be able to use modules published using SCORM 1.2, but now need to use SCORM 2004. It's unclear which edition of SCORM 2004 was the best edition to use. However, with this new republished module, they've been having issues with error messages appearing upon launching the module which say that a server error has occurred. The course is also not recording as completed or passed once a user has finished the module.
I've published using editions 2, 3, and 4, but none of them solved these issues. I've also tested the module in both Google Chrome and Internet Explorer using a dummy account, and the same issues occurred with both.
Unfortunately, I haven't heard back which LMS and browser the client is using, or what edition of SCORM 2004 works best with their LMS. I ran the edition 3 module in a test on Scorm cloud, and I have the error debug log. The only strange thing that came up was the the interactions are not setting correctly.
Has anybody encountered similar issues before, or have any advice on how to fix these problems? I realize that without knowing the LMS, options are a bit limited, but any help would be great.