Launch presentation in new window unchecked, but still showing

Hi, I have an urgent question.  A client has been having a problem, that even when they uncheck 'launch presentation in new window' in the player template settings, the launch page still shows up after the scorm is loaded to the LMS.  I checked and I am having the same problem.  I unchecked it, published it and tested it several times but it's still showing the launch page.  Is there a way to actually get rid of the launch page?  I tried creating a new player template with their same settings, but it's still showing up. 

3 Replies
Ashley Terwilliger

Hi Brian and welcome to Heroes!

You mention disabling the launch in new window, but still seeing a launch page. Are you viewing the HTML5 output? If so, there will always need to be a launch page as the HTML5 output does not allow for auto play. If I'm misunderstanding your question, can you provide a bit more information about your set up and how you're testing this (i.e. browser, LMS, etc.). The other way you may want to test is by loading the course to a site such as SCORM Cloud, which is an industry standard testing method to see if you're able to replicate the behavior there. 

Brian Guay

I'm testing it with my company'sLMS.  I did try using scorm cloud, and I got the same problem and actually the course didn't load at all on there.  I got an error message saying "can't read LMS API' and a lot of debug errors.  I'll list them here although I'm not sure if you could help with these:

0:Wed Nov 6 14:49:17 EST 2013 - AICCComm - Trying to create MSXML2.XMLHTTP in VBScript
1:Wed Nov 6 14:49:17 EST 2013 - AICCComm - intReCheckLoadedInterval=250
2:Wed Nov 6 14:49:17 EST 2013 - AICCComm - intReCheckAttemptsBeforeTimeout=240
3:Wed Nov 6 14:49:17 EST 2013 - AICCComm - IFrameLoaded
4:Wed Nov 6 14:49:17 EST 2013 - AICCComm - In GetAICCURL
5:Wed Nov 6 14:49:17 EST 2013 - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
6:Wed Nov 6 14:49:17 EST 2013 - AICCComm - Querystring value =
7:Wed Nov 6 14:49:17 EST 2013 - AICCComm - GetAICCURL returning:
8:Wed Nov 6 14:49:17 EST 2013 - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
9:Wed Nov 6 14:49:17 EST 2013 - AICCComm - Checking IFrame
10:Wed Nov 6 14:49:17 EST 2013 - AICCComm - blnCanUseXMLHTTP=true
11:Wed Nov 6 14:49:17 EST 2013 - AICCComm - blnCanUseIFrame=true
12:Wed Nov 6 14:49:17 EST 2013 - ----------------------------------------
13:Wed Nov 6 14:49:17 EST 2013 - ----------------------------------------
14:Wed Nov 6 14:49:17 EST 2013 - In Start - Version: 3.3 Last Modified=11/06/2013 14:49:17
15:Wed Nov 6 14:49:17 EST 2013 - Browser Info (Microsoft Internet Explorer 5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAAU; InfoPath.2; .NET4.0C; BRI/2; .NET4.0E))
16:Wed Nov 6 14:49:17 EST 2013 - URL: https://cloud.scorm.com/content/courses/P6Q2R22LWK/iLearnSCORMe5a008e3-2f66-4f79-a365-0fd0baed6665/0/index_lms.html
17:Wed Nov 6 14:49:17 EST 2013 - ----------------------------------------
18:Wed Nov 6 14:49:17 EST 2013 - ----------------------------------------
19:Wed Nov 6 14:49:17 EST 2013 - In ClearErrorInfo
20:Wed Nov 6 14:49:17 EST 2013 - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
21:Wed Nov 6 14:49:17 EST 2013 - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
22:Wed Nov 6 14:49:17 EST 2013 - strStandAlone= strShowInteractiveDebug=
23:Wed Nov 6 14:49:17 EST 2013 - Standard From Configuration File - SCORM2004
24:Wed Nov 6 14:49:17 EST 2013 - Using Standard From Configuration File - SCORM2004
25:Wed Nov 6 14:49:17 EST 2013 - In LMSStandardAPI strStandard=SCORM2004
26:Wed Nov 6 14:49:17 EST 2013 - Calling Standard Initialize
27:Wed Nov 6 14:49:17 EST 2013 - In SCORM2004_Initialize
28:Wed Nov 6 14:49:17 EST 2013 - In SCORM2004_ClearErrorInfo
29:Wed Nov 6 14:49:17 EST 2013 - Grabbing API
30:Wed Nov 6 14:49:17 EST 2013 - In SCORM2004_GrabAPI
31:Wed Nov 6 14:49:17 EST 2013 - Searching with Rustici Software algorithm
32:Wed Nov 6 14:49:17 EST 2013 - Grab API, returning, found API = false
33:Wed Nov 6 14:49:17 EST 2013 - Unable to acquire SCORM API:
34:Wed Nov 6 14:49:17 EST 2013 - SCORM2004_objAPI=object
35:Wed Nov 6 14:49:17 EST 2013 - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
36:Wed Nov 6 14:49:17 EST 2013 - ERROR - LMS Initialize Failed
37:Wed Nov 6 14:49:17 EST 2013 - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.

Ashley Terwilliger

Hi Brian,

Thanks for sharing that here, but you're correct in your suspicions, that it's nothing something I'd know how to assist with. If you'd like to share your Presenter files here with us, or privately here  we're happy to help you out with further testing to ensure everything is working as designed.