Launch presentation in new window unchecked, but still showing

Nov 05, 2013

Hi, I have an urgent question.  A client has been having a problem, that even when they uncheck 'launch presentation in new window' in the player template settings, the launch page still shows up after the scorm is loaded to the LMS.  I checked and I am having the same problem.  I unchecked it, published it and tested it several times but it's still showing the launch page.  Is there a way to actually get rid of the launch page?  I tried creating a new player template with their same settings, but it's still showing up. 

3 Replies
Ashley Terwilliger-Pollard

Hi Brian and welcome to Heroes!

You mention disabling the launch in new window, but still seeing a launch page. Are you viewing the HTML5 output? If so, there will always need to be a launch page as the HTML5 output does not allow for auto play. If I'm misunderstanding your question, can you provide a bit more information about your set up and how you're testing this (i.e. browser, LMS, etc.). The other way you may want to test is by loading the course to a site such as SCORM Cloud, which is an industry standard testing method to see if you're able to replicate the behavior there. 

Brian Guay

I'm testing it with my company'sLMS.  I did try using scorm cloud, and I got the same problem and actually the course didn't load at all on there.  I got an error message saying "can't read LMS API' and a lot of debug errors.  I'll list them here although I'm not sure if you could help with these:

0:Wed Nov 6 14:49:17 EST 2013 - AICCComm - Trying to create MSXML2.XMLHTTP in VBScript
1:Wed Nov 6 14:49:17 EST 2013 - AICCComm - intReCheckLoadedInterval=250
2:Wed Nov 6 14:49:17 EST 2013 - AICCComm - intReCheckAttemptsBeforeTimeout=240
3:Wed Nov 6 14:49:17 EST 2013 - AICCComm - IFrameLoaded
4:Wed Nov 6 14:49:17 EST 2013 - AICCComm - In GetAICCURL
5:Wed Nov 6 14:49:17 EST 2013 - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
6:Wed Nov 6 14:49:17 EST 2013 - AICCComm - Querystring value =
7:Wed Nov 6 14:49:17 EST 2013 - AICCComm - GetAICCURL returning:
8:Wed Nov 6 14:49:17 EST 2013 - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
9:Wed Nov 6 14:49:17 EST 2013 - AICCComm - Checking IFrame
10:Wed Nov 6 14:49:17 EST 2013 - AICCComm - blnCanUseXMLHTTP=true
11:Wed Nov 6 14:49:17 EST 2013 - AICCComm - blnCanUseIFrame=true
12:Wed Nov 6 14:49:17 EST 2013 - ----------------------------------------
13:Wed Nov 6 14:49:17 EST 2013 - ----------------------------------------
14:Wed Nov 6 14:49:17 EST 2013 - In Start - Version: 3.3 Last Modified=11/06/2013 14:49:17
15:Wed Nov 6 14:49:17 EST 2013 - Browser Info (Microsoft Internet Explorer 5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAAU; InfoPath.2; .NET4.0C; BRI/2; .NET4.0E))
16:Wed Nov 6 14:49:17 EST 2013 - URL: https://cloud.scorm.com/content/courses/P6Q2R22LWK/iLearnSCORMe5a008e3-2f66-4f79-a365-0fd0baed6665/0/index_lms.html
17:Wed Nov 6 14:49:17 EST 2013 - ----------------------------------------
18:Wed Nov 6 14:49:17 EST 2013 - ----------------------------------------
19:Wed Nov 6 14:49:17 EST 2013 - In ClearErrorInfo
20:Wed Nov 6 14:49:17 EST 2013 - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
21:Wed Nov 6 14:49:17 EST 2013 - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
22:Wed Nov 6 14:49:17 EST 2013 - strStandAlone= strShowInteractiveDebug=
23:Wed Nov 6 14:49:17 EST 2013 - Standard From Configuration File - SCORM2004
24:Wed Nov 6 14:49:17 EST 2013 - Using Standard From Configuration File - SCORM2004
25:Wed Nov 6 14:49:17 EST 2013 - In LMSStandardAPI strStandard=SCORM2004
26:Wed Nov 6 14:49:17 EST 2013 - Calling Standard Initialize
27:Wed Nov 6 14:49:17 EST 2013 - In SCORM2004_Initialize
28:Wed Nov 6 14:49:17 EST 2013 - In SCORM2004_ClearErrorInfo
29:Wed Nov 6 14:49:17 EST 2013 - Grabbing API
30:Wed Nov 6 14:49:17 EST 2013 - In SCORM2004_GrabAPI
31:Wed Nov 6 14:49:17 EST 2013 - Searching with Rustici Software algorithm
32:Wed Nov 6 14:49:17 EST 2013 - Grab API, returning, found API = false
33:Wed Nov 6 14:49:17 EST 2013 - Unable to acquire SCORM API:
34:Wed Nov 6 14:49:17 EST 2013 - SCORM2004_objAPI=object
35:Wed Nov 6 14:49:17 EST 2013 - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
36:Wed Nov 6 14:49:17 EST 2013 - ERROR - LMS Initialize Failed
37:Wed Nov 6 14:49:17 EST 2013 - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.

This discussion is closed. You can start a new discussion or contact Articulate Support.