I have an issue with the logo part. Since I have use a logo in one of my custom player, it shows in any other custom player... And even if I unchecked it from the player settings, it still appear a split second at the first slide.
What I did : I remove every custom player then I built another new custom player from scratch. As soon as I save the custom player, the logo is appearing in the newly built custom player, even if I never ask for it.
Hi Mario. I wasn't able to reproduce what you're seeing in a fresh file. Here's what I did:
I created a new file with a custom player that included a logo. I saved this player with a distinct name.
I created a second file and added that saved custom player. I opened the player properties and unchecked the logo option. The logo file name was still saved in the player properties window, but it was in parentheses.
I previewed and published this file, and in both environments, I didn't see the logo appear.
I created a third file, and created a new custom player. I saved that with another distinct name, previewed and published. I didn't see the logo appear in that case, either.
This issue sounds specific to your file. If you can share your Articulate Package and your custom player file, I'd like to test it out. You can attach it here or upload to this link privately.
When you save a custom player, it gets stored as an *.xml file on your local hard drive and added to the list of available players you can apply to any course. Custom players are stored here:
%AppData%\Articulate\Storyline\360\Players
I'm sorry it hasn't been a straightforward answer, yet, but we'll get to the bottom of it with you!
4 Replies
Hey Mario!
Hmm, that's really odd. Can you help me with a few more questions?
Thank you very much ! I am switching today or tommorow for 360...
Hi Mario. I wasn't able to reproduce what you're seeing in a fresh file. Here's what I did:
This issue sounds specific to your file. If you can share your Articulate Package and your custom player file, I'd like to test it out. You can attach it here or upload to this link privately.
When you save a custom player, it gets stored as an *.xml file on your local hard drive and added to the list of available players you can apply to any course. Custom players are stored here:
%AppData%\Articulate\Storyline\360\PlayersI'm sorry it hasn't been a straightforward answer, yet, but we'll get to the bottom of it with you!
Crystal, thank you very much for your help but, in the meantime, I tried to export it with Presenter 360 and everything seems fine. Thank you Crystal.
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