Lost Fonts on PPT

Dec 19, 2012

When working in Microsoft Power Point under Presenter. My user chooses such Fonts as Adobe Gothic Std B, Adobe anything font. Articulate makes the words disappear. (Please see attached) The words are there but are being hidden. I have repaired Office 2010, repaired Adobe Acrobat and disabled Windows Presentation Foundation Font Cache 3.0.0 and 4.0.0. Still nothing. We are running Mircrosoft XP SP3, Office 2010, Articulate Presenter '09 and Adobe Acrobat  X Pro. Any help will be much appreciated. 

6 Replies
Christine Hendrickson

Hi Craig. Welcome to E-Learning Heroes!

Thanks for the screenshot. Sounds like you already tried a few fonts, but have you tried using anything other than the Adobe fonts? Try using Arial and see if it makes a difference. 

I see that you're using Office 2010 - please make sure you're using the 32-bit installation of Office and not the 64-bit.

Another thing to check would be DPI. This can cause some issues with text and may even make it disappear. Take a look at this article and see if the steps provided resolve the issue.

Let me know how it goes!



Christine Hendrickson

Hi Craig,

Thanks for getting back to me

It sounds like it may be an issue with the fonts. If the user prefers these fonts, they may need to make sure they actually have the fonts installed on the machine, or try to re-install the fonts. An easier alternative would be for the user to try a similar font from another family. 

Also, if the font was showing up before, it may be related to a Microsoft Update that was recently released. This update seems to effect quite a few fonts. You might want to have your user check to see if the the KB2753842 update was installed on their machine. The steps for removing this update can be found in this article (please note that even though it says Storyline, the instructions are still the same for Presenter).

Thanks again, Craig!


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