I created a SCORM 2004 course in Presenter and inserted an .mp4 file (I recorded on Screenr) into the project. I followed the directions for adding a Flash movie - and when I publish the file and preview it, the mp4 plays fine. When I zip the content and upload it to the LMS there is no movie - nothing at all...Any idea what I'm doing wrong? Thanks!!
no - nothing unusual about the file name. The only time it doesn't play is when I publish it as SCORM using Articulate. I have the option to upload and convert a PowerPoint file to html, but then I lose transitions, animations, annotations, etc. But the video plays if I just convert ppt to html.
If you've ruled out the possibility of needing to add the MP4 MIME type to your server, you may want to test your content in SCORM Cloud (sub-heading #3 in this helpful article) to determine if the issue is with the content itself, or rather with your LMS. You can also, of course, always submit a ticket to our support team for additional help.
8 Replies
Hi Bambi,
It sounds like the MP4 mime type isn't activated on your server. You can correct this by using the method in the link below:
http://www.articulate.com/support/presenter09/kb/?p=3204
We're using an apache server on linux - does the mime type apply on that as well?
Actually I just tested if MP4's would play on the server, and they do
Do you have any special characters or spaces in the file name of the MP4 file?
no - nothing unusual about the file name. The only time it doesn't play is when I publish it as SCORM using Articulate. I have the option to upload and convert a PowerPoint file to html, but then I lose transitions, animations, annotations, etc. But the video plays if I just convert ppt to html.
Hi Bambi,
Would you mind submitting a support case so that we can take a closer look at the issue?
http://www.articulate.com/support/contact/
Be sure to include login information for your LMS so that we can actually test the content on your server.
Has there been any answers to this problem?
Hi Christine,
If you've ruled out the possibility of needing to add the MP4 MIME type to your server, you may want to test your content in SCORM Cloud (sub-heading #3 in this helpful article) to determine if the issue is with the content itself, or rather with your LMS. You can also, of course, always submit a ticket to our support team for additional help.
This discussion is closed. You can start a new discussion or contact Articulate Support.