MP4 not Supported in Articulate Presenter

Hello,

I am creating a course using Articulate Presenter '13. I have a slide that I would like to add a video to. I used Camtasia to create a MP4 video (3,952,046 KB). In Presenter, I try to add the video...

1. Click Video in the Insert group

2. Choose Add slide video from file

3. Locate the MP4 I saved (tried on my desktop and in a network drive)

4. Click Open

Then I receive an error that says, "Video.mp4" does not appear to be a supported video format. Please select a video from one of the supported formats.

I thought MP4 was a supported format. Does anyone know what the deal is?

8 Replies
Christie Pollick

Hi, Des -- So sorry for your troubles! And you are correct; MP4 is a supported format, so would it be possible for you to run this repair of Storyline to see if you find improvement? If issues persist, please feel free to share your .mp4 as well, and I will attempt to reproduce the issue on my machine, as well. :)

Christie Pollick

My apologies for the confusion, Des! Please see this link for information on supported formats for Presenter, and here are the steps to repair Studio '13:

If Articulate Studio '13 isn't working properly, a simple repair may fix the problem. Follow these steps for your version of Microsoft Windows:

Windows Vista or later 

Close PowerPoint and all Articulate programs.

Locate your Studio installation file. If you can't find it, download it again, and save it to your computer. Use the download link in your product confirmation email, or click here.

Right-click the installation file, and select Run as administrator.

Select the option to Reinstall, and follow the prompts to complete the process.

Reboot your computer.

Windows XP or earlier

Close PowerPoint and all Articulate programs.

Locate your Studio installation file. If you can't find it, download it again, and save it to your computer. Use the download link in your product confirmation email, or click here.

Double-click the installation file.

Select the option to Reinstall, and follow the prompts to complete the process.

Reboot your computer.

See also: Unexpected or Erratic Behavior in Articulate Studio '13

Christie Pollick

Hi, Des -- So sorry to hear that issues persist! In order to better determine the root of the issues you are seeing, I'd like to recommend that you work with our Support Engineers directly.

I plan to submit a ticket on your behalf, and you will be hearing from a member of the support team as soon as they have had a chance to review your case. I will be sure to follow along and will share updates here in the thread for others who may benefit.  

Christie Pollick

Hello again, Des! As I began creating your ticket, I see that you have already submitted a case to support, #00722788, and it looks like our Engineer, Vevette, emailed you the following response last night:

"May I ask you to try reducing the size of the video to see if it resolves the issue? You can convert it using Handbrake. Handbrake converts videos to MP4, and is very good in fixing badly encoded video files. Here is a video screencast on how to use HandBrake to convert videos to be used with Articulate software: https://player.vimeo.com/video/145574235"

Please reply to Vevette and let her know if that does the trick or if you still need more help! 

Des Fountain

Update: If anyone runs into this situation, the fix that was sent to me, worked!

"May I ask you to try reducing the size of the video to see if it resolves the issue? You can convert it using Handbrake. Handbrake converts videos to MP4, and is very good in fixing badly encoded video files. Here is a video screencast on how to use HandBrake to convert videos to be used with Articulate software: http://screenr.com/g4X"

HOORAY!!!