My presentation's interactions aren't updating.

I have a presentation. It has an Engage interaction on a slide. I wanted to update the interaction so I clicked the Edit In Engage button on the Engage slide in my PowerPoint file. I made my changes and clicked Save And Return to Presenter. The placeholder slide in PowerPoint looked like the changes had been saved. But when I publish, it reverts back to the old version.

I am working from my hard drive, and all of my files (Engage, Quizmaker, PPT, PPTA) are all in the same folder on my hard drive.

The weird thing is, if I open Engage separately, and then open my interaction, everything appears correctly. My changes are in there, they’re just not showing up in my presentation.

Ideas?

10 Replies
Brian Batt

Hi Julie & welcome to Heroes,

First, make sure that your Communicator add-in is enabled:

http://www.articulate.com/support/presenter09/kb/?p=1060

If you still have issues, you can try the method below to resolve the issue:

1.  Go to the slide that contains your quiz or interaction and delete the slide

2.  Publish your presentation to the Web

3.  Close PowerPoint

The steps above will regenerate your PPTA file.

4.  Reopen PowerPoint

5.  Republish your quiz and interaction to the presentation

6.  Republish your presentation

If you still have issues after that, please submit a support case to us by using the link below:

http://www.articulate.com/support/contact/