I import audio to my course and the audio plays fine if I click the Preview button, but there is no audio when I publish the course. Audio worked fine up until now, and I know I haven't changed any settings. Help!
This article explains the common reasons for difficulty with audio.
How are you publishing/viewing your published content? Are you viewing in a supported environment and viewing the published output as your learner would?
I'm publishing to LMS, and have selected Scorm 1.2 for the output options like I always do, and I'm viewing it as I always would. I have the "Include HTML5 output" checked, but not the "Use Articulate Mobile Player..." or "Allow downloading...". When it finishes publishing, I click the "View Presentation" button. I've also tried viewing it from the output folder, and I've tried publishing it to our LMS to see if the audio works in there.
I upgraded to Articulate Presenter 13 from the 09 version about a month ago and everything has worked fine until today.
You mentioned it was just one file. You may want to try the following first:
Open a new, blank presentation in PowerPoint.
Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
In the Reuse Slides panel, click the Browse button and choose Browse File.
Browse to your original PowerPoint file and click Open.
At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
Save the new presentation and republish.
Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.
If that does not assist, you can share the file here.
8 Replies
Hi Terri!
This article explains the common reasons for difficulty with audio.
How are you publishing/viewing your published content? Are you viewing in a supported environment and viewing the published output as your learner would?
Thank you for your prompt reply!
I'm publishing to LMS, and have selected Scorm 1.2 for the output options like I always do, and I'm viewing it as I always would. I have the "Include HTML5 output" checked, but not the "Use Articulate Mobile Player..." or "Allow downloading...". When it finishes publishing, I click the "View Presentation" button. I've also tried viewing it from the output folder, and I've tried publishing it to our LMS to see if the audio works in there.
I upgraded to Articulate Presenter 13 from the 09 version about a month ago and everything has worked fine until today.
Thanks for the details Terri! So even once uploaded to your LMS, you cannot hear the audio?
Do you have an Articulate Package that we could take a look at to see if we can replicate.
Correct. I can hear every other course, but not the courses I've been working on today!
It looks like the file size of my package is too large to send. It's 55MB. How should I proceed?
Hi Terri!
You mentioned it was just one file. You may want to try the following first:
Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.
If that does not assist, you can share the file here.
Thank you, that worked! Whew, I’ve spent an enormous amount of time on something so simple. Thank you!!!!
Very glad to hear that it was able to assist you Terri. Thanks for the update.
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