One course out of hundreds won't record completions
Apr 26, 2012
We've been uploading hundreds of Articulate courses with the same player settings to Saba without a problem. But now I have a course that plays fine but the completion does not show anywhere but the attampt history:
But it does not show in my completions or the offering results for the course. The only thing unique about this course is that there are MP4 screen captures from Captivate added as Flash Movies. We added the MP4 Mime type to the server and the movies play fine.
When I launch the course I get an error in the bottom left corner of IE:
Here is the offending line in the player.html file:
top.window.moveTo(x, y);
Doesn't seem too insidious.
I've searched the forums and read the article:
http://www.articulate.com/blog/9-ways-to-troubleshoot-articulate-lms-issues/
Here is what I've done so far:
Unchecked "Prompt to resume..."
Set slide views in tracking to less than the number of slides that show in the table of contents
Set report status to LMS as Passed/Complete
Ran debuglms!!! and noticed a repeated command EXIT_TYPE = EXIT_TYPE_SUSPEND
So I followed the this instruction form the forums:
There's a file called "Configuration.js" located in the lms folder of your published content. Open the file & change the following:
Change this: var DEFAULT_EXIT_TYPE = EXIT_TYPE_SUSPEND;
To this: var DEFAULT_EXIT_TYPE = EXIT_TYPE_FINISH;
In case the PPT file was corrupted, I copied all the slides to a new PPT file and rebuilt the course
Still no completions.
Does anyone have an idea of what I can try next? Of course, this is a course that needs completions reported to senior managent ASAP. Murphy's Law at work.
Thanks
Adam
2 Replies
Looks like you have done most things, I would just check are the other courses set to complete/incomplete and this one is set to passed/incomplete.
It looks like it is setting the LMS correct if it is setting passed but that must mean the scorm is sending passed and you actually want it to send completed
Thanks Phil,
We just found out the problem. When I re-uploaded the course in Saba it mysteriously reset the course settings so that the course content is optional. We changed it back and it worked. We'll have to take this up with Saba.
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