So I've been suffering repeated crashes, and have filed a case report with Articulate. While I wait for the response, I decided to start reviewing my log (a lost little file that I understand to keep track of what Articulate is doing). There in, I think I found a pattern. Articulate keeps "ending" after it tries "Renaming SFNs to LFNs."
What does that mean, and can I do anything about it?
Hi Pierre! I would encourage you to share these details in your case as well. If you need assistance with that, please share your case number and I'd be happy to take a look.
Hi Pierre! Looks like this case if filed under Ron Wroblewski and the case correspondence goes to this users e-mail. Responses can be made in that way. I will update the details that you have shared here.
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Hi Pierre! I would encourage you to share these details in your case as well. If you need assistance with that, please share your case number and I'd be happy to take a look.
I submitted the logs already, but I didn't see the pattern until after I wrote my case.
Can I add this information?
Case Number: 00610552
Reference ID: ref:_00D30Txo._50033oBTOA:ref
Case Details: I'm out of ideas.
Hi Pierre! Looks like this case if filed under Ron Wroblewski and the case correspondence goes to this users e-mail. Responses can be made in that way. I will update the details that you have shared here.
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Yup, that's the account-boss. I can communicate through that channel then. Thanks!
Sounds great, thanks Pierre :)
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