PDF Won't Open Jul 12, 2011 By Dave Newgass Hello to all, I have a client that click on the Attachments tab, then goes to click on a document that is a PDF and nothing happens. I sent her the PDF as an attachment and she was able to open it. She uses Safari.... Any idea on what I should check? Thanks for the help! -Dave
Brandy Rainwater almost 13 years ago07/12/11 at 6:45 am (UTC) Check out my latest post Attachments NOT opening...mine is a PDF too...may be the same problem.
Dave Newgass Author almost 13 years ago07/12/11 at 7:01 am (UTC) Hmm...interesting. She is not getting any error reports though. I will monitor both posts Thx, Dave
Brian Batt Staff almost 13 years ago07/12/11 at 7:49 am (UTC) Hi Dave, It sounds like the end-user has the pop-up blocker enabled in Safari. They'll just need to disable it to resolve the issue.
Dave Newgass Author almost 13 years ago07/12/11 at 8:04 am (UTC) Hey Brian, I have sent her a quick email and asked the question....I will get back to you and update the post as soon as...... Thanks Chief! -Dave
Dave Newgass Author almost 13 years ago07/12/11 at 11:55 am (UTC) Well done Brian....another problem solved! Cheers, Dave
Brian Batt Staff almost 13 years ago07/12/11 at 12:50 pm (UTC) Awesome! Glad to hear that it worked for them!
6 Replies
Check out my latest post Attachments NOT opening...mine is a PDF too...may be the same problem.
Hmm...interesting.
She is not getting any error reports though.
I will monitor both posts
Thx,
Dave
Hi Dave,
It sounds like the end-user has the pop-up blocker enabled in Safari. They'll just need to disable it to resolve the issue.
Hey Brian,
I have sent her a quick email and asked the question....I will get back to you and update the post as soon as......
Thanks Chief!
-Dave
Well done Brian....another problem solved!
Cheers,
Dave
Awesome! Glad to hear that it worked for them!
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