First, I just wanted to welcome you to the E-Learning Heroes Community (although I wish it were under brighter circumstances)! So sorry this is happening, but thanks for taking the time to reach out here about it. I'd recommend first running this repair on your software to see if it resolves this behavior.
If you run into a snag or continue to see this error after running the repair, reaching out to our Support Engineers directly via this form would be your best bet to get this squared away as quickly as possible. Our engineers are pretty incredible, and once they receive your case they'll be able to troubleshoot further with you until you're back up and running! If you let me know the case number here, I'll be sure to follow along and relay any helpful info here in the thread for others who may encounter this in the future. Thanks again!
Sounds good, Michael! Please feel free to keep us updated here.
Also, just wanted to let you know that if you reply to a comment via email the post will include your signature. You're more than welcome to pop in the thread here and edit any personal info out if necessary. :)
3 Replies
Hey Michael,
First, I just wanted to welcome you to the E-Learning Heroes Community (although I wish it were under brighter circumstances)! So sorry this is happening, but thanks for taking the time to reach out here about it. I'd recommend first running this repair on your software to see if it resolves this behavior.
If you run into a snag or continue to see this error after running the repair, reaching out to our Support Engineers directly via this form would be your best bet to get this squared away as quickly as possible. Our engineers are pretty incredible, and once they receive your case they'll be able to troubleshoot further with you until you're back up and running! If you let me know the case number here, I'll be sure to follow along and relay any helpful info here in the thread for others who may encounter this in the future. Thanks again!
Thank you, I will install again tomorrow morning, the user is actually using her computer for other work.
Michael Deininger
Network Administrator
5489 Blair Road Dallas, TX 75231
Direct Line: 214.443.3315 | Cell: 214.846.7097
Email: mdeininger@organ.org
Website | Facebook | Twitter
[Description: cid:image002.png@01D055BD.00E80550]
Sign up to be an organ donor today at DonateLifeTexas.org
Sounds good, Michael! Please feel free to keep us updated here.
Also, just wanted to let you know that if you reply to a comment via email the post will include your signature. You're more than welcome to pop in the thread here and edit any personal info out if necessary. :)
This discussion is closed. You can start a new discussion or contact Articulate Support.