Platinum Membership Question

Aug 23, 2011

I have a question about the Platinum Membership Plan if anyone can help clarify.

My trial is over, and I'm ready to buy.  Obviously with all the talk of the new version coming "soon", it's tempting to hold out, but I just can't.  I've got a huge project that can't wait.

I think I understand the Platinum Membership Plan, but I'm confused about just one part.  In the description, it talks about how you qualify for "one free upgrade" for the 1-year plan, "two free upgrades" with the 2-year plan, and "three free upgrades" with the 3-year plan.

The point I need clarification on is this....The plan (and your ability to redeem any upgrades) will expire after the purchase term, correct?  Or will, for example, the "3-year plan" allow me 3 upgrades, regardless of how long it takes before those upgrades become available?  What if the "3rd upgrade" doesn't even become available until 6 years from now?

Right now, I see the benefit of the 1-year plan, as the next version is on the horizon.  But if there is no reason to believe that 3 upgrades will even be possible within the next 3 years, and the 3-year plans upgrade redemptions expire in 3 years.....am I the only one questioning the manner in which this is worded?

Tim

2 Replies
Laila Leu

Hi Tim,

In the unlikely event that you don’t receive the next major version upgrade during your 12-month PMP term, you will receive it for no charge as soon as it’s released — even if your PMP term has expired. The same goes for purchasing a 3 year plan. You are guaranteed a free upgrade, regardless of when it's released (even if it comes out 6 years from now).

Please feel free to contact sales support @ 800-861-4880 if you need further clarification.

Laila

Timothy August

Laila Leuangpaseuth said:

Hi Tim,

In the unlikely event that you don’t receive the next major version upgrade during your 12-month PMP term, you will receive it for no charge as soon as it’s released — even if your PMP term has expired. The same goes for purchasing a 3 year plan. You are guaranteed a free upgrade, regardless of when it's released (even if it comes out 6 years from now).

Please feel free to contact sales support @ 800-861-4880 if you need further clarification.

Laila

That's what I needed to know. Thanks for the quick response!

This discussion is closed. You can start a new discussion or contact Articulate Support.