PowerPoint freezing up

I hope my annoyance doesn;t come through because I really do appreciate all the help I get from the staff and others here.

BUT..I have two projects due this week and have been working nonstop on them all week. Today, when I try to click any function on the Articulate tab, PowerPoint freezes up.  I have "repaired" Articulate twice and uninstalled and reinstalled Office once. It worked for a few hours and now here we go again. This isn't the first time it's happened to me or to others who have posted here. I always get it fixed after jumping through a series of hoops and I'm confident you folks will send me to the right info to find out how to repair it again this time.

But, really, is there not some patch or fix you can give us to stop this from happening?  It's maddening to have to stop working and fool around with this for an hour or more several times a day. I like the Articulate product but this is really an ugly way to have to work...or not work. Does this ever happen to you?

Thanks for letting me vent. I'm tired and frustrated.

3 Replies
Peter Anderson

Hi Jon!

Sorry for the frustration, but thanks for sharing your input. It's important to us that you get the best experience possible, so every bit of feedback we get helps us be the best possible version of ourselves. As you mentioned, we're always eager to help get any and all issues resolved as quickly as possible so you can accomplish your goals successfully. When there's a recurring issue, it's typically something system-specific, so if you haven't already done so, please feel free to contact our awesome support team for further troubleshooting advice. 

Thanks, Jon!