5 Replies
Christie Pollick

Hi, Jami -- Thanks for reaching out here and sorry to hear of your difficulties! May I ask if you are able to share a screenshot or the verbiage if there is a specific error message you are receiving? Also, please see the troubleshooting steps listed in this article and let us know if you find improvement! 

Christie Pollick

Hi, Jami -- Thanks for your reply but unfortunately, when you reply via email, any attachment you intended to send are not visible here in the post. Please click here to be taken to the post itself, and then use the grey "ADD ATTACHMENT" button in the bottom left of the reply box.

Also, when you reply via email, details in your signature are visible publicly in your post. Please feel free to use the EDIT button beneath your post to remove that info if you'd like. :)

Christie Pollick

No problem, and thanks for the screenshot, Jami! I was able to locate a support article for that specific message and the info is as follows:

You may see this error when adding a quiz to an Articulate Presenter '09 course:

Unable to create an instance of Articulate Quizmaker.

Here's how to fix it:

If you continue to have difficulties after running through the fixes suggested, I would recommend that you reach out to our Support Engineers via this form for additional technical insights.