I'm trying to crop out part of a video in Presenter 13's "Edit Video" mode, I can indicate where to crop out, but when I do a "Save and Close" I get a popup indicating "The Video could not be encoded". How can I get around this?
Seems the issue was related to administration rights.
Articulate software must be installed with administrative privileges. If you're not an administrator on your computer, please ask your IT staff for assistance.
The actual solution was farther down in the thread. Apparently the App creates folders on the user's C drive and then runs encoder.exe there. If the employer blocks the running of executables on the C drive, then you will get that error, so the solution is to allow users to run exes on the specific path that Articulate uses. Hopefully the powers that be will allow this.
Having Admin rights is not a realistic solution. Many employers, mine included (WA State), do not allow any users other than the IT techs, access to Admin rights. As a former IT contractor, my clients also did not allow users to run with Admin rights...
Thanks, Pierre, for coming back with an update. Please let us know how you make out with allowing the executable!
And thank you for sharing about your work environment. I've worked for state government and can completely empathize with having little control over your machine allowances.
Since encoder.exe was not "published", my tech people had to use allow "hash" in AppLocker to enable encoder.exe to be run on my personal work machine. The difference? If encoder.exe is updated, then they will need to update the hash in AppLocker. If it was published, then no changes would be necessary on an update.
Something Articulate might want to consider is to allow the user to specify a location to store the temp structure/files that are created. I actually have a "home" network location where I do my work, and if I could put encoder, etc. there, I wouldn't have had an issue - I discovered early on that if the presentation was built on my C drive, it wouldn't run, but if it was built on my network drive, Launch_Presentation.exe worked.
5 Replies
Hi Pierre!
I've seen this issue mentioned previously here.
Seems the issue was related to administration rights.
Articulate software must be installed with administrative privileges. If you're not an administrator on your computer, please ask your IT staff for assistance.
Hi Leslie,
The actual solution was farther down in the thread. Apparently the App creates folders on the user's C drive and then runs encoder.exe there. If the employer blocks the running of executables on the C drive, then you will get that error, so the solution is to allow users to run exes on the specific path that Articulate uses. Hopefully the powers that be will allow this.
Having Admin rights is not a realistic solution. Many employers, mine included (WA State), do not allow any users other than the IT techs, access to Admin rights. As a former IT contractor, my clients also did not allow users to run with Admin rights...
Pierre
Thanks, Pierre, for coming back with an update. Please let us know how you make out with allowing the executable!
And thank you for sharing about your work environment. I've worked for state government and can completely empathize with having little control over your machine allowances.
Since encoder.exe was not "published", my tech people had to use allow "hash" in AppLocker to enable encoder.exe to be run on my personal work machine. The difference? If encoder.exe is updated, then they will need to update the hash in AppLocker. If it was published, then no changes would be necessary on an update.
Something Articulate might want to consider is to allow the user to specify a location to store the temp structure/files that are created. I actually have a "home" network location where I do my work, and if I could put encoder, etc. there, I wouldn't have had an issue - I discovered early on that if the presentation was built on my C drive, it wouldn't run, but if it was built on my network drive, Launch_Presentation.exe worked.
Thanks for popping back in to share your findings Pierre.
You are welcome to share your thoughts with our product development team here.
This discussion is closed. You can start a new discussion or contact Articulate Support.