Hi! Last week I published a course and all looked normal. I just republished after making some corrections and after updating 360 and now many of my images are skewed. If I have an image that is cropped, none of the cropping appears...I'm seeing the entire full image.
In addition, the check boxes or radio dials in any multiple response or multiple choice Quizmaker interactions are not working. I cannot click on them at all.
I need to get this course published and loaded to our LMS. Any help would be greatly appreciated. Note that I cannot seem to attach my package. Keep getting an error message.
Sorry to hear you ran into this trouble after updating Studio 360! I haven't seen any reports of this kind of thing happening after an update, so I'd want to get your Articulate Package over to our Support Engineers so they can have a closer look. You mentioned you weren't able to attach it to the discussion thread - are you able to attach it to this case form?
Once you open the case, please be sure to let me know your case number so I can follow along, as well. :)
Unfortunately I am unable to upload to the case file either. It says my file is too large. It is 37 slides and the compressed zipped folder created as a package is 115,361 KB.
Dawn
Dawn Brent
Manager, Education Development
IREM
An affiliate of the National Association of REALTORS(r)
430 N. Michigan Ave., 5th Floor, Chicago, IL 60611
Phone: (312) 329-6043
Toll Free: (800) 837-0706 ext. 6043
Follow us on:[IREM on Facebook] [IREM on Twitter] <http://twitter.com/IREM
Do you have a Dropbox account? If so, you can add the file there and paste the link into the case form. If not, you can submit the case form without attaching a file, and the Support Engineer can send you a link which you can use to send your file directly to them.
3 Replies
Hi there Dawn,
Sorry to hear you ran into this trouble after updating Studio 360! I haven't seen any reports of this kind of thing happening after an update, so I'd want to get your Articulate Package over to our Support Engineers so they can have a closer look. You mentioned you weren't able to attach it to the discussion thread - are you able to attach it to this case form?
Once you open the case, please be sure to let me know your case number so I can follow along, as well. :)
Hi,
Unfortunately I am unable to upload to the case file either. It says my file is too large. It is 37 slides and the compressed zipped folder created as a package is 115,361 KB.
Dawn
Dawn Brent
Manager, Education Development
IREM
An affiliate of the National Association of REALTORS(r)
430 N. Michigan Ave., 5th Floor, Chicago, IL 60611
Phone: (312) 329-6043
Toll Free: (800) 837-0706 ext. 6043
Follow us on:[IREM on Facebook] [IREM on Twitter] <http://twitter.com/IREM
Do you have a Dropbox account? If so, you can add the file there and paste the link into the case form. If not, you can submit the case form without attaching a file, and the Support Engineer can send you a link which you can use to send your file directly to them.
This discussion is closed. You can start a new discussion or contact Articulate Support.