I'm in Presenter 360 (on trial), and my output player is not matching what I think it should after reading the help and seeing the preview in the player settings.
When I disable the Seekbar and try to keep the play/pause button enabled, it won't do it. If I disable the Seekbar & enable play/pause in the player, it removes both for all the slides. If I enable them both in the player but disable the Seekbar on specific slides, it doesn't disable it.
Also... is it possible to have the Volume button appear on slides with audio and not appear on slides without audio? I see how to disable it on the main player, but I don't see it as an option on individual slide properties.
Also... PPT has crashed three times this afternoon while I've been working with Studio 360. I'm working with a local file. Any other suggestions?
Hi Heather! Thanks for giving all of that really good detail.
We identified an issue where the seekbar and the play/pause buttons are not respecting the player settings and slide properties independently of each other. You actually gave us some additional information that we didn't document, so I added it to our report.
I'll be sure to get this discussion updated when we have some new info to share.
The volume setting in the player properties is global. I'm going to submit a feature request for you to see if we can explore allowing the volume button to be disabled on a per slide basis!
Rats- that's not good. You might have already tried this, but can you start with these steps on repairing Presenter 360? Be sure to reboot and run the reinstallation as an administrator.
If that doesn't work, there are some further steps to try linked at the bottom of that article.
In the meantime, I'll update your case with our support team with the above info so we don't duplicate our replies to you!
We just released another update for Studio 360, and included a couple important fixes that you'll seein the release notes here.
This update fixes the issue you reported where the play/pause button wouldn't show on the course player in HTML5 output when the seekbar was turned off.
Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
I'm trying to set the player for a Presenter 360 course, but it won't take - it keeps jumping back to the default. I've tried both a custom player which I designed, and setting the options manually. Please help.
Thank you for your response. I updated Articulate, restarted and it worked, so I thought the issue was fixed. However, today I'm running into the same problem and my software is up to date. This is what happens:
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I have the full version and have been having the same issues.
"Articulate Presenter 360 has stopped working." and Crashed during publishing.
I have done ALL the steps... I have uninstalled and reinstalled via repair instructions, imported, tried brand new slide decks, AND even tried it on my home computer in the event that our security settings were an issue... but NOTHING is correcting the issue.
Thanks for sharing your troubleshooting steps and the additional details, Sue.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thanks for reaching out and letting us know that you're running into a similar issue as well.
It looks like you've done quite a bit of troubleshooting yourself.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Yes, I see that you are continuing to work with Gren.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
No worries, Hattie. Look for the email that says "RE: Case #01852208..." as that'll keep your communication with Gren and she's testing your file currently.
16 Replies
Hi Heather! Thanks for giving all of that really good detail.
I'll be sure to get this discussion updated when we have some new info to share.
If that doesn't work, there are some further steps to try linked at the bottom of that article.
In the meantime, I'll update your case with our support team with the above info so we don't duplicate our replies to you!
Let me know how you make out!
Hey Heather,
I have some great news!
We just released another update for Studio 360, and included a couple important fixes that you'll see in the release notes here.
This update fixes the issue you reported where the play/pause button wouldn't show on the course player in HTML5 output when the seekbar was turned off.
Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly!
Hi,
I'm trying to set the player for a Presenter 360 course, but it won't take - it keeps jumping back to the default. I've tried both a custom player which I designed, and setting the options manually. Please help.
Thanks!
Hi Sue,
Thanks for reaching out and letting us know that you're running into difficulty adjusting your player settings.
Does this happen with all of your projects or just when you are working on a specific project?
If it's happening with all of your projects, be sure to repair your software to get yourself back in good working order.
Let me know if that helps.
Hi Leslie,
Thank you for your response. I updated Articulate, restarted and it worked, so I thought the issue was fixed. However, today I'm running into the same problem and my software is up to date. This is what happens:
I set the player:
[cid:image005.jpg@01D52208.301430D0]
This is what happens when I click OK:
[cid:image006.jpg@01D52208.301430D0]
I've tried saving, saving as (neither shows up in the dropdown menu, but tells me that the player exists when I try to save it again.
Thanks,
Sue
Hi Sue,
It looks like you may be replying via e-mail, which did not allow the images to populate in the forums.
Please click 'View' vs. 'Reply' when you get this notification so that you can pop in and share those images via the 'Add Attachment' button in the reply window.
HI Leslie,
Here are the screenshots - it also takes a long time for the Player to load, not sure if that has anything to do with it.
Thanks!
Hi Leslie, I tried to publish the course as a test - I got the following error message "Articulate Presenter 360 has stopped working"
I have the full version and have been having the same issues.
"Articulate Presenter 360 has stopped working." and Crashed during publishing.
I have done ALL the steps... I have uninstalled and reinstalled via repair instructions, imported, tried brand new slide decks, AND even tried it on my home computer in the event that our security settings were an issue... but NOTHING is correcting the issue.
Thanks for sharing your troubleshooting steps and the additional details, Sue.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hello Hattie,
Thanks for reaching out and letting us know that you're running into a similar issue as well.
It looks like you've done quite a bit of troubleshooting yourself.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thanks for sharing your files, Hattie.
I've escalated your case to one of our support engineers to take a closer look. You should be hearing from someone soon.
Howdy,
You all already have the file...
Yes, I see that you are continuing to work with Gren.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Sorry was responding to the email... I did not realize this was the thread.
No worries, Hattie. Look for the email that says "RE: Case #01852208..." as that'll keep your communication with Gren and she's testing your file currently.
This discussion is closed. You can start a new discussion or contact Articulate Support.