Hi, I've recently had an issue where the audio on some presenter slides doesn't play (although the slide animations are playing) until I touch the seekbar--somewhere, anywhere--then the audio starts playing. This does not happen when I play the same course natively on my system--only when playing from my website's public folder. And the problem isn't always consistent--sometimes it plays the audio, but usually not, on CERTAIN slides, but not others. Any ideas what the problem could be?
It sounds a bit unusual, but I'd love to help test it out for you. Can you share a copy of your Presenter Package and a link to where your course is hosted? Also what browser(s) are you testing it with?
Thanks--actually I found a work around that I will share here:
Articulate Presenter 360 No Audio Branching Issue
-Audio initially not playing even though published slide is running. This only happens via web server (not locally) and seems to be more of a problem on Chrome and Firefox than on IE and iOS Safari. Slides affected often have special branching--or a slide right before or after them does. Removing, changing, or moving the special branching seems to help. In the worst case, slides that had been out of ‘order’ worked after they were put in ‘order’ in the .pptx document.
I think I tracked down the problem. It was nothing to do with the slides themselves, but rather with the branching. See my troubleshooting process below. I think that the crux of the issue is where there is a break in the show between standard branching (PREV, NEXT) and special branching (to SPECIFIC slides):
I found that I could stop the problem (at least on this slide) when I moved the "break" between the two ways of branching to the "middle" of one slide instead of between two slides (from one slide to the next):
Even though I fixed the issue on most slides, it still appears on one slide, but only in Chrome and Firefox (not IE or iOS Safari) (which are all the browsers we are testing in), and it only occurs when I migrate backwards to the slide in question, or from several slides in front of it. I think that it may be because the slide after it has navigation locked (a quiz slide), as this is the only thing different on that slide from the surrounding slides.
I'd be happy to share it with you via email, but can't publish the link here. Thanks!
6 Replies
Hi Jonathan,
It sounds a bit unusual, but I'd love to help test it out for you. Can you share a copy of your Presenter Package and a link to where your course is hosted? Also what browser(s) are you testing it with?
Hi Ashley,
Thanks--actually I found a work around that I will share here:
Articulate Presenter 360 No Audio Branching Issue
-Audio initially not playing even though published slide is running. This only happens via web server (not locally) and seems to be more of a problem on Chrome and Firefox than on IE and iOS Safari. Slides affected often have special branching--or a slide right before or after them does. Removing, changing, or moving the special branching seems to help. In the worst case, slides that had been out of ‘order’ worked after they were put in ‘order’ in the .pptx document.
I think I tracked down the problem. It was nothing to do with the slides themselves, but rather with the branching. See my troubleshooting process below. I think that the crux of the issue is where there is a break in the show between standard branching (PREV, NEXT) and special branching (to SPECIFIC slides):
I found that I could stop the problem (at least on this slide) when I moved the "break" between the two ways of branching to the "middle" of one slide instead of between two slides (from one slide to the next):
Hi Ashley,
Even though I fixed the issue on most slides, it still appears on one slide, but only in Chrome and Firefox (not IE or iOS Safari) (which are all the browsers we are testing in), and it only occurs when I migrate backwards to the slide in question, or from several slides in front of it. I think that it may be because the slide after it has navigation locked (a quiz slide), as this is the only thing different on that slide from the surrounding slides.
I'd be happy to share it with you via email, but can't publish the link here. Thanks!
Hi Jonathan,
If you can't share here in ELH, can you send along privately to our Support Engineers? They're able to sign an NDA if needed too.
Include a link to this forum discussion and they'll also see the troubleshooting you've already done.
Hi Ashley,
I've done this. Thank you for your input and the link too!
Thanks Jonathan for sending in the support case! I'll keep an eye on it too as my team takes a look.
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