I've had a report that a student experiences a Presenter course freezing up in IE9. In the middle of taking the course, play/pause and other controls become non-responsive. Waiting a while longer, IE will present a message that a script is taking too long to complete and the student has an option to abort or wait.
Has anyone else seen this problem? Any solution(s)?
The course is published for web (no LMS). player.html is being run by the student.
The fix increases the amount of time allowed before issuing an error message. The current amount of delay that clicking "PLAY" (to progress to the next page) is almost 30 seconds, maybe longer. As you know, this should only take seconds.
Continuing to wait seems to do nothing. The IE task had to be killed using task manager.
I should mention that more than one student experienced this problem. It is a first in my experience. Sounds like Presenter is stuck in an endless JavaScript loop.
What's on the slides where this issue occurs? What are the specs of the computer where this occurs? It's likely not a programming issue, more like the person's computer is running out of resources to view the content properly.
Nothing significant about the slide at all. The student switched to Firefox from IE and finished the course with no problem. I suspect closing IE and trying again in IE would have succeeded as well.
5 Replies
Hi Sam. I would ask them to see if the fix in this article helps them:
http://support.microsoft.com/kb/175500
Justin,
The fix increases the amount of time allowed before issuing an error message. The current amount of delay that clicking "PLAY" (to progress to the next page) is almost 30 seconds, maybe longer. As you know, this should only take seconds.
Continuing to wait seems to do nothing. The IE task had to be killed using task manager.
I should mention that more than one student experienced this problem. It is a first in my experience. Sounds like Presenter is stuck in an endless JavaScript loop.
What's on the slides where this issue occurs? What are the specs of the computer where this occurs? It's likely not a programming issue, more like the person's computer is running out of resources to view the content properly.
Nothing significant about the slide at all. The student switched to Firefox from IE and finished the course with no problem. I suspect closing IE and trying again in IE would have succeeded as well.
I wonder if their internet connection timed out?
Phil
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