Presenter Crash when publishing

Jul 22, 2016

Chantal Tremblay
By Chantal Tremblay

Hi,

I'm trying to publish a presentation but everytime the app. is crashing. No problem if I publish the same ppt on another computer. 

Is there a folder that I can delete the content (Cache) that can resolve my problem?

Thanks for your help!

Chantal

3 Replies
Ali Goulet
almost 8 years ago07/22/16 at 3:43 pm (UTC)

Hi Chantal,

Thanks for reaching out here, so sorry you're seeing this issue! Is this happening when you try to publish any file on that computer, not just that particular one? If so, running a  repair on your software to fix erratic behavior in Presenter may clear up this issue. 

If this continues to happen when publishing after you run the repair, I would highly encourage you to reach out to our Support Engineers by submitting a case. Our engineers will be able to work closely with you to investigate further and get this resolved promptly. :) 

Ali Goulet
almost 8 years ago07/22/16 at 5:17 pm (UTC)

Hi Chantal,

Thanks for the update, sorry you're still seeing this issue! Based on the difficulties you're encountering, your best course of action is to go ahead and submit a case to our Support Engineers so they can help get this resolved quickly and get you back up and running. If you let me know the case number after submitting, I can follow along and relay any important info here in the thread for anyone that may find it helpful. 

This discussion is closed. You can start a new discussion or contact Articulate Support.