Presenter not supported in online presentation

I store ppt/articulate presenter  files in a onedrive folder on my local pc.  These files are stored locally and also uploaded to cloud.  Presenter will not let me work with ppt file until I take it out of my local onedrive folder - even though that onedrive folder is stored locally.  Is there a work around here?  I want to store these files in my onedrive folder because I then have access to them locally and they are automatically backed up to the cloud.  Any help out there?

13 Replies
Leslie McKerchie

Hi Michael!

When creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.

I would treat this like our collaborative method described here.

Crystal Horn

Hi there, Jim. Are you having issues with projects saved to OneDrive? Because that folder has automatic network syncing, it leaves files open to being touched by other processes. That's where we've seen problems with files saving properly.

If you can save to a normal desktop folder first, and then copy/move to OneDrive, that would be the best bet!

Will Findlay

Hi Jim, I'm thinking you might have thought I replied to a different thread. What I was suggesting is that if you turn off the AutoSave feature of a OneDrive PowerPoint, Articulate wouldn't have to worry about the PowerPoint file reaching out and connecting anywhere to get changes. A file saved in the OneDrive folder with AutoSave turned off is essentially the same as a local file. 

Joanna Roux

I have the same issue and tried everything in this post, using the existing file, as well as creating a new test file and saving it to a desktop folder. The new file/desktop folder combo was the only action that caused a different result... an Articulate Presenter Error Report. (Using PowerPoint from Office 365 and Articulate 360). Out of ideas for now.

Lauren Connelly

Hi Joanna!

It sounds like you've tried many troubleshooting steps! I'd love to help. Would you mind sharing the Articulate Package with us so that we can test the affected file on our end? You can either share it in this discussion or share it privately using this upload link.

We'll test the file and report back with our findings!

Joanna Roux

Hi,

Thanks for getting back to me. The issue isn't with a particular Articulate file, it's with the Articulate add-in in PowerPoint.

When I try to use any of the features in the ribbon (Articulate tab), I get the error message attached. The file has been saved to my desktop, so it's already on a local drive. This is a work computer and I'm on a OneDrive, so it seems to be the only place to save it to work around this, but I get the same message.

At first, I thought there might be an issue with a template I was using for a file (that was created in-house), so I also tried creating a new file that used only the default MS templates.

If this isn't clear or you need any other information, please let me know.

Thanks,
Joanna

Joanna Roux

Yes. I referenced it in the text of my reply. It's the message I get when I try to use any of the items in the Articulate tab.

Since I sent the previous reply, I called our Service Desk in case they'd run into this before. The person was able to find a place where I can save a file (temporarily) on the C drive and it worked. Saving to the desktop doesn't work with OneDrive, since that gets updated as well. I now have a workaround, but this isn't an optimal solution.

If you have any other solutions, I'd love to hear them.

Thanks for your help,
Joanna

Will Findlay

It sounds like your organization has set up the desktop to be part of your OneDrive folder. Unfortunately anything stored in a OneDrive folder is considered a network folder by Articulate. 

To backup your files in OneDrive, you could use a tool like SyncToy to "echo" your work folder your Service Desk set up for you with a folder in your OneDrive. 

SyncToy download: https://www.microsoft.com/en-us/download/details.aspx?id=15155