I am getting an error when trying to publish Presenter was unable to open project file.
I tried rebooting the downloading 7 zip and hit test but did not find any corrup files. Is there something I am missing? I need to fix this asap - any help would be appreiated
If you encounter an error message stating that "Presenter was unable to open project file" when selecting an option on the Articulate menu in PowerPoint, please review the following article for more information:
If you have tried those troubleshooters without success, please Create an Articulate Presenter Package and upload the zip file to us and our support engineers will try to help you find a resolution. You can submit your case here:
Please follow the steps below to generate for us a trace log of what's happening:
1) Download, extract, and double-click the below trace tool (keep the window open): http://www.articulate.com/support/downloads/APTrace.zip 2) Launch PowerPoint. PowerPoint should be launched only after the trace window is open. 3) Follow the steps you normally take to reproduce your issue. 4) When you are finished reproducing your issue, in the Trace window copy the text and paste it into Notepad. 5) Attach the log file to your reply to us for review.
Include the url to this thread and request to speak with David Burton. I have every confidence that he'll be able to get you back on track. Thanks again for your patience!
8 Replies
Hi Diane!
If you encounter an error message stating that "Presenter was unable to open project file" when selecting an option on the Articulate menu in PowerPoint, please review the following article for more information:
If you have tried those troubleshooters without success, please Create an Articulate Presenter Package and upload the zip file to us and our support engineers will try to help you find a resolution. You can submit your case here:
http://upload.articulate.com/
Thanks!
I just tried save and sending articulate package and getting same error even doing that? What can I do?
Hey Diane,
1) Download, extract, and double-click the below trace tool (keep the window open):
http://www.articulate.com/support/downloads/APTrace.zip
2) Launch PowerPoint. PowerPoint should be launched only after the trace window is open.
3) Follow the steps you normally take to reproduce your issue.
4) When you are finished reproducing your issue, in the Trace window copy the text and paste it into Notepad.
5) Attach the log file to your reply to us for review.
It is attached I think but in case pasted below too thanks!
apmsghrr:Message Handler > On
apmsghrr:Message Handler > Enabling message hook
apmsghrr:Presenter Message Handler Enter
apmsghrr:PowerPoint 2010:Initiated timer
apmsghrr:Presenter Message Handler Invoked
apmsghrr:Presenter Message Handler Exit
apmsghrr:Message Handler > Message hook enabled
Articulate Presenter PPA:6.0:debug :20111202 152554:Trapping PowerPoint events
Articulate Presenter PPA:6.0:debug :20111202 152554:Auto_Open - Fired
Articulate Presenter PPA:6.0:debug :20111202 152554:Presentation count 0
Articulate Presenter PPA:6.0:debug :20111202 152554:WindowSelectionChange - Fired
Articulate Presenter PPA:6.0:debug :20111202 152554:AppEvents_WindowSelectionChange - Getting out.
Articulate Presenter PPA:6.0:debug :20111202 152556:Loading connection...
ap6mn:Connect:Professional edition.
ap6mn:Connect:FB 0 0
ap6mn:LaunchFB:Launching Fireball Activation dialog.
ap6mn:LaunchFB:AP6-LXG61-2FNW6-AFE6-K3UV
ap6mn:Library rights:Checking for write privilidges on - C:\Users\Diane Blake\Documents\
ap6mn:ExportToText:Entry
ap6mn:ExportToText:ANSI C:\Users\Diane Blake\Documents\ap5.ini
ap6mn:ExportToText:Exit
ap6mn:Library rights:Write available
ap6mn:MakeArticulateProjectFolder:Checking if already present
ap6mn:RegisterCommunityPackages:Enter
ap6mn:RegisterCommunityPackages:Exit
ap6mn:Library rights:Checking for write privilidges on - C:\Program Files (x86)\Articulate\Presenter\common\
ap6mn:ExportToText:Entry
ap6mn:ExportToText:ANSI C:\Program Files (x86)\Articulate\Presenter\common\ap5.ini
ap6mn:ExportToText:Exit
ap6mn:Library rights:Write available
ap6mn:Flash Trust Section:User profile - C:\Users\Diane Blake\AppData\Roaming\Macromedia\Flash Player\#Security\FlashPlayerTrust\
ap6mn:Flash Trust Section:Reading existing trust file in user profile...
ap6mn:Flash Trust Section:Trust file - C:\Users\Diane Blake\AppData\Roaming\Macromedia\Flash Player\#Security\FlashPlayerTrust\Articulate Studio '09.txt
ap6mn:Flash Trust Section:Trusted location available in user profile. Clean exit...
ap6mn:Checking for Articulate Engage
ap6mn:Checking for Articulate Engage
Articulate Presenter PPA:6.0:debug :20111202 152610:WindowSelectionChange - Fired
Articulate Presenter PPA:6.0:debug :20111202 152610:AppEvents_WindowSelectionChange - Getting out.
ribbon:LoadImageFromRes - ID sync16
ribbon:LoadImageFromRes - ID attach16
ribbon:LoadImageFromRes - ID prop16
ribbon:LoadImageFromRes - ID preview16
ribbon:LoadImageFromRes - ID rec32
ribbon:LoadImageFromRes - ID annotate32
ribbon:LoadImageFromRes - ID audioimport16
ribbon:LoadImageFromRes - ID audioeditor16
ribbon:LoadImageFromRes - ID qm
ribbon:LoadImageFromRes - ID en
ribbon:LoadImageFromRes - ID flash16
ribbon:LoadImageFromRes - ID game16
ribbon:LoadImageFromRes - ID web16
ribbon:LoadImageFromRes - ID sp
ribbon:LoadImageFromRes - ID template16
ribbon:LoadImageFromRes - ID preview32
ribbon:LoadImageFromRes - ID publish32
ribbon:ArticulatePublish - Fired
ap6mn:IsServiceAvailable:2
Articulate Presenter PPA:6.0:debug :20111202 152614:Exit
AP6:Main > Getting PowerPoint reference.
Articulate Presenter PPA:6.0:debug :20111202 152614:Path - C:\Users\Diane Blake\Documents\elearning\elearning30minute\nonclinicalv2\ppt\PresentationV9_Nov2011.ppta/Project - 1
Articulate Presenter PPA:6.0:debug :20111202 152614:Trapping PowerPoint events
Articulate Presenter PPA:6.0:debug :20111202 152614:Exit
Articulate Presenter PPA:6.0:debug :20111202 152615:UnPackProject else - C:\Users\Diane Blake\Documents\elearning\elearning30minute\nonclinicalv2\ppt\PresentationV9_Nov2011.pptx
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - Enter
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - ArticulatePath - PresentationV1
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - ArticulateGUID - D5A1D3CD-6C46-4D9A-9E77-DB0D031CC8BE
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - Migrated - 1
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - Migrated project
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - Exit
Articulate Presenter PPA:6.0:debug :20111202 152615:C:\Users\Diane Blake\Documents\elearning\elearning30minute\nonclinicalv2\ppt\PresentationV9_Nov2011.ppta C:\Users\Diane Blake\AppData\Roaming\Articulate\Presenter\Project\D5A1D3CD-6C46-4D9A-9E77-DB0D031CC8BE
AP6:Main > Articulate Addin path - C:\Program Files (x86)\Articulate\presenter\
AP6:ExtractProject Enter
AP6:GetPPTWndHandle:14
AP6:GetPPTWndHandle:PresentationV9_Nov2011.pptx
AP6:XT:Openning storage...
Thanks, Diane. I'll pass this along to our engineers. Once we diagnose the issue, either they or I will get back to you. Thanks for your patience!
OK, Diane. Please go ahead and submit a case using this form:
http://upload.articulate.com/
Include the url to this thread and request to speak with David Burton. I have every confidence that he'll be able to get you back on track. Thanks again for your patience!
Any update?
Hi Diane,
I apologize for the issue you're experiencing, however I'm not seeing that you submitted a case related to this thread...
Would it be under a different name?
This discussion is closed. You can start a new discussion or contact Articulate Support.