8 Replies
Peter Anderson

Hi Diane!

If you encounter an error message stating that "Presenter was unable to open project file" when selecting an option on the Articulate menu in PowerPoint, please review the following article for more information:

If you have tried those troubleshooters without success, please Create an Articulate Presenter Package and upload the zip file to us and our support engineers will try to help you find a resolution. You can submit your case here:

http://upload.articulate.com/

Thanks!

Peter Anderson

Hey Diane,

Please follow the steps below to generate for us a trace log of what's happening:

1) Download, extract, and double-click the below trace tool (keep the window open): 
http://www.articulate.com/support/downloads/APTrace.zip
2) Launch PowerPoint. PowerPoint should be launched only after the trace window is open.
3) Follow the steps you normally take to reproduce your issue.
4) When you are finished reproducing your issue, in the Trace window copy the text and paste it into Notepad.
5) Attach the log file to your reply to us for review.
Diane Blake

It is attached I think but in case pasted below too thanks!

apmsghrr:Message Handler > On 
apmsghrr:Message Handler > Enabling message hook 
apmsghrr:Presenter Message Handler Enter 
apmsghrr:PowerPoint 2010:Initiated timer 
apmsghrr:Presenter Message Handler Invoked 
apmsghrr:Presenter Message Handler Exit 
apmsghrr:Message Handler > Message hook enabled 
Articulate Presenter PPA:6.0:debug :20111202 152554:Trapping PowerPoint events 
Articulate Presenter PPA:6.0:debug :20111202 152554:Auto_Open - Fired 
Articulate Presenter PPA:6.0:debug :20111202 152554:Presentation count 0 
Articulate Presenter PPA:6.0:debug :20111202 152554:WindowSelectionChange - Fired 
Articulate Presenter PPA:6.0:debug :20111202 152554:AppEvents_WindowSelectionChange - Getting out. 
Articulate Presenter PPA:6.0:debug :20111202 152556:Loading connection... 
ap6mn:Connect:Professional edition. 
ap6mn:Connect:FB  0 0 
ap6mn:LaunchFB:Launching Fireball Activation dialog. 
ap6mn:LaunchFB:AP6-LXG61-2FNW6-AFE6-K3UV 
ap6mn:Library rights:Checking for write privilidges on - C:\Users\Diane Blake\Documents\ 
ap6mn:ExportToText:Entry 
ap6mn:ExportToText:ANSI C:\Users\Diane Blake\Documents\ap5.ini 
ap6mn:ExportToText:Exit 
ap6mn:Library rights:Write available 
ap6mn:MakeArticulateProjectFolder:Checking if already present 
ap6mn:RegisterCommunityPackages:Enter 
ap6mn:RegisterCommunityPackages:Exit 
ap6mn:Library rights:Checking for write privilidges on - C:\Program Files (x86)\Articulate\Presenter\common\ 
ap6mn:ExportToText:Entry 
ap6mn:ExportToText:ANSI C:\Program Files (x86)\Articulate\Presenter\common\ap5.ini 
ap6mn:ExportToText:Exit 
ap6mn:Library rights:Write available 
ap6mn:Flash Trust Section:User profile - C:\Users\Diane Blake\AppData\Roaming\Macromedia\Flash Player\#Security\FlashPlayerTrust\ 
ap6mn:Flash Trust Section:Reading existing trust file in user profile... 
ap6mn:Flash Trust Section:Trust file - C:\Users\Diane Blake\AppData\Roaming\Macromedia\Flash Player\#Security\FlashPlayerTrust\Articulate Studio '09.txt 
ap6mn:Flash Trust Section:Trusted location available in user profile. Clean exit... 
ap6mn:Checking for Articulate Engage 
ap6mn:Checking for Articulate Engage 
Articulate Presenter PPA:6.0:debug :20111202 152610:WindowSelectionChange - Fired 
Articulate Presenter PPA:6.0:debug :20111202 152610:AppEvents_WindowSelectionChange - Getting out. 
ribbon:LoadImageFromRes - ID sync16 
ribbon:LoadImageFromRes - ID attach16 
ribbon:LoadImageFromRes - ID prop16 
ribbon:LoadImageFromRes - ID preview16 
ribbon:LoadImageFromRes - ID rec32 
ribbon:LoadImageFromRes - ID annotate32 
ribbon:LoadImageFromRes - ID audioimport16 
ribbon:LoadImageFromRes - ID audioeditor16 
ribbon:LoadImageFromRes - ID qm 
ribbon:LoadImageFromRes - ID en 
ribbon:LoadImageFromRes - ID flash16 
ribbon:LoadImageFromRes - ID game16 
ribbon:LoadImageFromRes - ID web16 
ribbon:LoadImageFromRes - ID sp 
ribbon:LoadImageFromRes - ID template16 
ribbon:LoadImageFromRes - ID preview32 
ribbon:LoadImageFromRes - ID publish32 
ribbon:ArticulatePublish - Fired 
ap6mn:IsServiceAvailable:2 
Articulate Presenter PPA:6.0:debug :20111202 152614:Exit 
AP6:Main > Getting PowerPoint reference. 
Articulate Presenter PPA:6.0:debug :20111202 152614:Path - C:\Users\Diane Blake\Documents\elearning\elearning30minute\nonclinicalv2\ppt\PresentationV9_Nov2011.ppta/Project - 1 
Articulate Presenter PPA:6.0:debug :20111202 152614:Trapping PowerPoint events 
Articulate Presenter PPA:6.0:debug :20111202 152614:Exit 
Articulate Presenter PPA:6.0:debug :20111202 152615:UnPackProject else - C:\Users\Diane Blake\Documents\elearning\elearning30minute\nonclinicalv2\ppt\PresentationV9_Nov2011.pptx 
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - Enter 
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - ArticulatePath - PresentationV1 
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - ArticulateGUID - D5A1D3CD-6C46-4D9A-9E77-DB0D031CC8BE 
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - Migrated - 1 
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - Migrated project 
Articulate Presenter PPA:6.0:debug :20111202 152615:GBF - Exit 
Articulate Presenter PPA:6.0:debug :20111202 152615:C:\Users\Diane Blake\Documents\elearning\elearning30minute\nonclinicalv2\ppt\PresentationV9_Nov2011.ppta C:\Users\Diane Blake\AppData\Roaming\Articulate\Presenter\Project\D5A1D3CD-6C46-4D9A-9E77-DB0D031CC8BE 
AP6:Main > Articulate Addin path - C:\Program Files (x86)\Articulate\presenter\ 
AP6:ExtractProject Enter 
AP6:GetPPTWndHandle:14 
AP6:GetPPTWndHandle:PresentationV9_Nov2011.pptx 
AP6:XT:Openning storage...