Preview Build Freezes On Slides With Audio

Hi Pete,

I believe that your issue has to do with the audio codecs on your machine.  Please install the codec pack shown below:

K-Lite Codec Pack Full (accept all default installation options): 
http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm 

After that, restart your computer.  

Then, launch PowerPoint, select the Articulate menu & choose the Audio Editor.  Select all of the audio (Ctrl + A) and increase the volume by 1%.  Click the Save & Close button to save the changes.

Finally, publish your presentation. 

If you continue to have issues, please let me know.

Thanks for the reply, Brian.

Unfortunately, after following your suggestion, the problem continues to occur, both on preview and publish.

Hi Pete,

Would you mind submitting a support case to us?  Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.

Brian

Package + software versions uploaded as requested.

I fully expect the package to preview/publish OK for you. It seems to be a local PC issue, but I don't understand what could be the problem on a clean Windows 7 install.

Hopefully the debug log snippets in my earlier post will give a really good indication of what the Presenter software is doing, and limit the possible problems. Permissions to a particular folder, for example.

Note that I've tried with MP3 as well as WAV, so the actual media wouldn't appear to be at fault.

I look forward to hearing the possibilities.

Thanks.

Hi Pete,

Thanks for uploading the files.  You should be hearing from one of our tech support reps very shortly.

Hey Pete,

Have you tried reinstalling the Articulate Studio with the Windows 7 UAC (User Account Control) slider pulled all the way to the bottom (disabled)? This would require you to restart before reinstalling but can help resolve strange and system specific behavior as you have described.

More on disabling the UAC is noted in the following link.

http://windows.microsoft.com/en-US/windows-vista/Turn-User-Account-Control-on-or-off

Hi David

I have tried that now that you've suggested it. No joy, I'm afraid, but thanks for the idea.

PeteB

Thanks for trying Pete. I'll speak with you tomorrow during our meeting.

Hi Dave et al.

Just to let you know that we found an identically spec'd machine; same BIOS, OS, service packs, model, application software - was even delivered to us on the same day from the same supplier as the problem machine - to use as a control.

Articulate works perfectly on it.

Obviously there is something deep in the machines that is different but I've spent enough time looking and it's easier to just switch to this second machine that works.

It's a cop-out, I know, and I'd like to have gotten to the bottom of what was going on, but it's not practical at the moment.

Thanks for the heads up, Pete.