Problem with flash video in course

I am trying to include som flash videos (flv) in my course. I have followed the guidelines for size, frames pr.second, name ect... When I preview the slides with the videos, it looks ok, but after I publish the course, the videos won't play. It just says "paused" in the player, and when I hit play nothing happens...

I have tried to put the same videos in an empty presentation. When I publish this, everything is fine - the videos play.

Does anybody have any idea what might be the problem here? I'll be soo glad for some help!

2 Replies
Peter Anderson

Hey, Annette! Welcome to Heroes!

I'd recommend trying the following troubleshooting ideas first:

But the fact that the video plays fine in a new presentation is a bit unusual. If you're not able to get things running correctly, you're welcome to send us your files so we can take a closer look and help find a solution. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. Thanks!