Problem with flash video in course
Jan 25, 2012
I am trying to include som flash videos (flv) in my course. I have followed the guidelines for size, frames pr.second, name ect... When I preview the slides with the videos, it looks ok, but after I publish the course, the videos won't play. It just says "paused" in the player, and when I hit play nothing happens...
I have tried to put the same videos in an empty presentation. When I publish this, everything is fine - the videos play.
Does anybody have any idea what might be the problem here? I'll be soo glad for some help! 
2 Replies
I have to correct myself. The file type is not flv, but mp4!
Hey, Annette! Welcome to Heroes!
I'd recommend trying the following troubleshooting ideas first:
http://www.articulate.com/support/presenter09/kb/?p=2203
But the fact that the video plays fine in a new presentation is a bit unusual. If you're not able to get things running correctly, you're welcome to send us your files so we can take a closer look and help find a solution. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. Thanks!
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