I first started using Presenter 360 a few days ago and I'm having problems with playing videos on a new window.
I added a "Slide Video from File", and chose to show video "in new beowser window". When I published it, the new window opened showing the message "File not found." (Follows attached)
I tested it chosing to show the video in the slide, and it worked perfectly.
Hello Thanievelyn and welcome to E-Learning Heroes :)
Thanks for letting us know what you are running into with your project.
With your permission, I'd like to take a look at your Articulate Package to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
3 Replies
Hello Thanievelyn and welcome to E-Learning Heroes :)
Thanks for letting us know what you are running into with your project.
With your permission, I'd like to take a look at your Articulate Package to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi Leslie, thank you!!
I opened a support ticket and also uploaded the file.
Case Number: 01685258
Reference ID: ref:_00D30Txo._500f31FzkuW:ref
Can you access it?
Hey Thanievelyn,
Thanks for sharing your case number, so that I could go grab that and take a look.
I've responded to you via e-mail from your support case and we can continue corresponding there.
This discussion is closed. You can start a new discussion or contact Articulate Support.