11 Replies
Christine Hendrickson

Good morning Geraldine!

Thanks for the additional information. That does sound strange. Are you launching the .EXE file from your local hard drive? Make sure that you're not launching it from a network drive, USB drive or any other external source. If you do, it may result in some strange behavior. 

Does the content load properly if you use a different publish method (web, etc.)? 

Thanks again!

Christine

Christine Hendrickson

Good morning Geraldine,

Thanks very much for the additional information. Are you able to share a link to the published and uploaded version of the presentation, so I can take a look? If not, you may want to go ahead and submit the files in a support case with our technical department. You'll be able to attach a Presenter Package on the second page of the form. You'll also be able to share a link to this thread, so you won't need to repeat any information about the issue. 

Also, if you do submit a case, please share the case number with me. This way, I can follow the progress and update this thread with a solution for any other community members that experience this issue in the future.

Thank you very much Geraldine,

Christine

Christine Hendrickson

Good morning Geraldine,

Just checking in with you to see if you're still having this problem. I do see that Gren has been working with you and the latest activity was on the 14th with a suggestion to test the files locally. Did this resolve the problem for you? If not, please let Gren know so we can continue to work with you on this. 

Thanks very much, Geraldine. I hope you have a great day!