Quiz changes not reflected when published

Hi Alison,

You'll need to ensure you have a graded results slide to allow quiz retries, and if you're still having difficulty when testing your published output, are you able to share your Presenter files with us here or send them privately to our team? You'll want to create a Presenter file to send along. 

I do have a graded results slide, and everything looks fine when I preview it, so I think if I send my presenter files, it will work fine for you.  The problem is my change to the quizmaker properties isn't getting updated when I republish.  When I click your link to send my presenter files to you, there's not submit button or anything like that.

Hi Alison,  

How are you testing your published output? If you're publishing for Web or LMS, you may need to clear the browser cache to allow it to see the changes you've made with regards to the Quiz settings. If you're still having difficulty, allowing us to test your files will help us determine if there are any other settings to change or if it's something happening within the publish itself, you can try this site to upload your files. 

Additionally, if the Support page is not displaying, are you able to try it within a different browser? I'm not seeing any problems on my end. 

I'm publishing to Articulate Online.  I did clear my browser cache.  I'm uploading my files.

Thanks Alison, if you'd like to let me know the case number when you submit the files I'll be happy to follow along. 

#00366279.  I had only made the change on the "Success Options" and not on the "Failure Options".  But now I'm not able to publish at all.

Hi Alison,

Thanks - I see that Gren was able to help you out in identifying the initial issue with the retry button. In regards to not being able to publish at all, are you receiving an error message or it just locks up? You may want to conduct a repair of Studio and ensure you're publishing to a local drive. 

I get an error screen.  I'm publishing to Articulate Online.  I'll try a repair of Studio.

I ran a repair.  It didn't help.  It generates all the questions of the quiz, then I get a window that says "We're sorry, something went wrong with Articulate Presenter '13 and it might close...

Hi Alison,

Thanks for conducting the repair. I see you also shared this information as a part of your Support case, so I'll continue to follow along there as well. 

Hi Alison,

I see that you sent your Quizmaker file along to Gren, so I'll continue to follow along as she tests.